Paris Huerta
Farmers Branch
Summary
Dynamic Patient Service Representative with a proven track record at Smile Brands Inc., excelling in appointment scheduling and patient service. Adept at maintaining HIPAA compliance while achieving call center metrics. Strong communicator and team collaborator, committed to enhancing patient relationships, satisfaction, and delivering exceptional customer service. Accommodating Patient Service Representative offers accurate data entry, and customer service paired with proficiency in Microsoft Word and Excel. Communicates with customers in courteous, respectful manner.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Smile Brands Inc.
Plano
04.2024 - Current
- As a Patient Service Representative, I provide exceptional customer service in a call center setting. My role includes scheduling appointments, answering patient inquiries with professionalism and empathy, while maintaining call center metrics and expectations. I collaborate with clinical staff to ensure smooth patient flow and maintain compliance with HIPAA and organizational protocols remote.
- Metrics include : sales goals, meting monthly calls, average handle time (AHT), quality assurance, and productivity goals.
Morning Operations Leader
Luxottica
Dallas
09.2023 - 09.2024
- As a Morning Sales Operator, I was responsible for initiating and supporting early-day sales operations and ensuring a smooth store opening procedure. Key duties typically included preparing sales reports, restocking and organizing merchandise, processing transactions, assisting customers, and handling calls or orders. I played a crucial role in setting the tone for daily business, maintaining a clean and efficient work environment, and supporting the sales team with timely communication and task execution.
- Conducted regular internal processes and systems to identify potential risks or issues.
- Maintained accurate records of inventory levels and stock movements while ensuring compliance with safety protocols at all times.
- Managed the day-to-day activities of the department including production and stock.
Education
High School Diploma -
Brookhaven College
Dallas, TX05-2023
Skills
- Appointment scheduling
- Patient inquiries
- Call center metrics
- HIPAA compliance
- Customer service
- Conflict resolution
- Data entry
- Communication skills
- Time management
- Typing at minimum 40 wpm
- Patient relationship management
- Team collaboration
- Attention to detail
- Patient identity verification
References
References available upon request.
Timeline
Patient Service Representative
Smile Brands Inc.
04.2024 - Current
Morning Operations Leader
Luxottica
09.2023 - 09.2024
High School Diploma -
Brookhaven College
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