Lisandra Silva
Davenport
Summary
Experienced in patient scheduling and electronic health record systems, effectively managing appointment flow to enhance clinic efficiency. Demonstrated ability to train and mentor staff on customer service best practices, resulting in improved team performance and patient satisfaction. Proficient in handling patient inquiries and resolving issues promptly, fostering positive relationships while ensuring compliance with safety and privacy regulations. Skilled in managing insurance verification processes and facilitating smooth billing procedures, contributing to overall operational effectiveness.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Patient Service Representative
Aspen Dental
Clermont
03.2019 - Current
- Delivered exceptional patient service by efficiently managing appointment scheduling and coordinating patient flow, enhancing overall clinic efficiency.
- Utilized electronic health record systems to accurately document patient interactions, ensuring compliance with safety and privacy regulations.
- Trained and mentored new staff members on customer service best practices, contributing to improved team performance and patient satisfaction.
- Handled patient inquiries and resolved issues promptly, fostering positive relationships and promoting a welcoming environment for all visitors.
- Managed insurance verification processes and explained coverage options to patients, enhancing understanding and facilitating smooth billing procedures.
- Conducted follow-up communications with patients post-treatment, ensuring continuity of care and reinforcing the clinic's commitment to patient satisfaction.
- Verified insurance information, collected payments, and scheduled appointments.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Assistant Office Manager
Aspen Dental
Clermont
08.2020 - 09.2025
- Streamlined office operations by implementing efficient scheduling systems, enhancing workflow and improving team collaboration.
- Oversaw staff training initiatives to boost compliance with company policies, resulting in improved operational efficiency.
- Coordinated patient scheduling and follow-ups, increasing appointment adherence and contributing to better patient care outcomes.
- Developed and maintained office inventory management processes, ensuring optimal supply levels and reducing waste.
- Responded promptly to customer inquiries via phone or email.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Trained office personnel in administrative procedures and daily tasks to keep team efficient and consistent.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
Barista
Starbucks
Davenport
04.2017 - 06.2019
- Prepared and served high-quality beverages consistently, ensuring customer satisfaction and adherence to company standards.
- Maintained cleanliness and organization of the coffee bar, contributing to a welcoming environment for customers.
- Trained new baristas on beverage preparation techniques and customer service best practices to enhance team performance.
Barista
Disney
Orlando
08.2015 - 02.2017
- Prepared and served high-quality beverages consistently, ensuring customer satisfaction and adherence to company standards.
- Maintained cleanliness and organization of the coffee bar, contributing to a welcoming environment for customers.
- Trained new baristas on beverage preparation techniques and customer service best practices to enhance team performance.
Education
Ridge Community High School
Haines City, FLSkills
- Patient scheduling
- EHR systems
- Insurance verification
- Customer service
- Team training
- Appointment coordination
- Payment processing
- Administrative support
- Issue resolution
- Patient inquiries
- Staff mentoring
- Communication skills
- Office operations
- Billing procedures
- Patient greeting
Languages
English
Full Professional
Timeline
Assistant Office Manager
Aspen Dental
08.2020 - 09.2025
Patient Service Representative
Aspen Dental
03.2019 - Current
Barista
Starbucks
04.2017 - 06.2019
Barista
Disney
08.2015 - 02.2017
Ridge Community High School