Arianna Brown

• Maintained a clean and organized work area, contributing to a pleasant shopping and eating environment for customers.
• Handled escalated customer concerns with professionalism and empathy, provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Processed both cash and card purchases and returns.

Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.

• Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
• Maintained professional when gathering client information for appointment bookings to ensure accuracy and confidentiality.
• Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.

• Handled equipment, chemicals, and materials properly and with caution.
• Maintained clean kitchen environment after business hours.
• Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.