Ivan Estrada
Lynn,MA
Summary
Customer service professional with 10 years of experience carrying a strong ability to multi-task, prioritize and manage time effectively. People oriented individual with attention to detail and a positive attitude. Sales and marketing professional managing an ecommerce business as a social media manager for 5 years, as well as becoming a top salesman for the previous companies that I worked for. Ambitious, determined, self-motivator interested in a position of Customer Service/Sales Representative, who is able to speak to potential customers, create leads, build a genuine rapport and close sales. Also, able to handle a high volume of calls, active listening skills and a proven ability to resolve customer complaints in a timely manner.
Overview
11
11
years of professional experience
Work History
Territory Sales Manager
Baker Commodities
Billerica , MA
09.2023 - Current
- Manage territory for grease collection and grease trap service for active and new accounts
- Cold calls, cold emails and cold visits to gain new accounts and close sales
- Use Excel and Salesforce to keep track of leads and sales
- Top sales rep in the company
Team Leader/Supervisor
Advantage Solutions
Medford , MA
12.2021 - 09.2023
- Run demos and events at BJ's Wholesale Stores to sell and market products.
- Set up store displays for products.
- Make sure everyone is doing their job and train new employees
- Keep track of product inventory.
- Inside and outside sales managing a territory.
- Use CRM software such as Hubspot and Microsoft Office.
Senior Sales Rep
Summit Retail Solutions Inc
New Bedford, MA
08.2020 - 12.2021
- Market and sell products in big chain retail stores such as BJ's and Costco.
- Give presentations and demos for products.
- Communicate face to face with customers to create the sale.
- Set up and break down events before and after the show.
- Top salesman exceeding sales goals in just 1 month.
Customer Service Attendant
MBTA/Complete Staffing Solutions
Boston, MA
07.2019 - 08.2020
- Completed surveys for people who rode the bus and train.
- Assisted customers with their bus and train ticket transactions.
- Provided excellent customer service and answered passenger questions.
Social Media Manager
Bulking Season
Boston, MA
01.2018 - Current
- Manage sales and marketing for an ecommerce gym apparel brand through social media.
- Instagram: @itsbulkingseason – Website: www.itsbulkingseason.com.
- Was able to generate $15k in gross sales in one month using my organic sales approach.
- Built a large network of 25k followers.
Driver
Door Dash
Boston, MA
09.2018 - 08.2021
- Picked up and delivered food from restaurants in the Boston area.
- Provided excellent customer service to customers and restaurant employees.
Driver
Columbus Hospitality Group
South Boston, MA
09.2016 - 10.2018
- Prepared and delivered seafood to restaurants around the Boston area.
- Provided excellent customer service to customers and restaurant employees.
Sales Floor Team Member
Target
Everett, MA
07.2014 - 09.2016
- Assisted and provided excellent customer service to guests while answering customer questions.
- Maintained, stocked and cleaned the store.
Busser, Waiter, Host
Cantina Italiana
Boston, MA
04.2013 - 07.2014
- Greeted and seated guests, served food and drinks, and cleaned the tables after the customers were finished.
- Provided excellent customer service to customers and created a comfortable atmosphere for them.
Education
Some College (No Degree) - Business Marketing and Sales
University of Massachusetts Boston
Boston: 2013-2014Some College (No Degree) - Business Marketing and Sales
Merrimack College
North Andover: 2012-2013Skills
- Clear Communication
- Interpersonal Skills
- Creative and Passionate
- Professional Demeanor
- Adaptability/Flexibility
- Inside and Outside Sales/Marketing
- Building Customer Loyalty
- Problem Solving
- Microsoft Office/Tech Savvy
- Call Center Skills
- Team Leader
- Building Rapport/Negotiation Skills
- Keen Eye for Detail
- Data Entry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Territory Sales Manager
Baker Commodities
09.2023 - Current
Team Leader/Supervisor
Advantage Solutions
12.2021 - 09.2023
Senior Sales Rep
Summit Retail Solutions Inc
08.2020 - 12.2021
Customer Service Attendant
MBTA/Complete Staffing Solutions
07.2019 - 08.2020
Driver
Door Dash
09.2018 - 08.2021
Social Media Manager
Bulking Season
01.2018 - Current
Driver
Columbus Hospitality Group
09.2016 - 10.2018
Sales Floor Team Member
Target
07.2014 - 09.2016
Busser, Waiter, Host
Cantina Italiana
04.2013 - 07.2014
Some College (No Degree) - Business Marketing and Sales
University of Massachusetts Boston
Some College (No Degree) - Business Marketing and Sales
Merrimack College
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