Arianna Fierro Leos
Summary
Developed exceptional communication and organizational skills in healthcare environment, facilitating smooth patient interactions and efficient care coordination. Seeking to transition into new field where these transferrable skills can be applied to enhance service delivery and patient satisfaction. Focused on leveraging experience in patient advocacy and resource management to contribute effectively in this role.
Overview
11
11
years of professional experience
Work History
Patient Navigator Specialist
Cottage Health
08.2023 - Current
- Responsible for requesting and obtaining Authorizations for different types of visits
- Trained new patient navigators, sharing best practices and insights for effective Insurance and Authorization Coverages and approvals .
- Providing Estimates for Patients
- Obtaining current insurance coverage
- Constant Communication with insurance companys to obtain authorizations as quick as possible and utilizing waystar and insurance portals when necessary
- As well as to stay up to date with current CPT codes That require no authorization to make sure they are scheduled as quick as possible
- Assisted patients in scheduling doctor and healthcare appointments.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient satisfaction.
Opthalmic Assistant
Sansum Clinic
12.2019 - 08.2023
- Input details about patient histories, physical examinations, medications and other information into electronic charts
- Followed clinicians throughout shift in high-volume, busy environments
- Prepared and sent patient documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Responded to patient callbacks and phone-in prescription refill requests
- Educated patients about medications, procedures and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions
- Conducted insurance verification and pre-certification and pre-authorization functions
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
Room Service Coordinator
Cottage Health Hospital
02.2017 - 12.2019
- Served as a primary point of contact for patients , addressing inquiries, providing updates, and ensuring overall satisfaction with food Services
- Managed a high volume of calls and requests, ensuring timely and effective service delivery.
- Maintained accurate records of all diets and patients charts on epic , facilitating smooth communication between the patients and kitchen
- Resolved patient complaints and issues to drive satisfaction and safety
Pharmacy Technician
Rite Aide Pharmacy
01.2014 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
General Education -
Santa Barbara High School
Santa Barbara, CA06.2011
Skills
- Customer service
- Communication skills
- Microsoft word
- Bilingual
- Computer literacy
- Documentation review
- Medical terminology
Languages
Spanish
Limited Working
Timeline
Patient Navigator Specialist
Cottage Health
08.2023 - Current
Opthalmic Assistant
Sansum Clinic
12.2019 - 08.2023
Room Service Coordinator
Cottage Health Hospital
02.2017 - 12.2019
Pharmacy Technician
Rite Aide Pharmacy
01.2014 - 03.2016
General Education -
Santa Barbara High School
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