Summary
Overview
Work History
Education
Skills
Other
Timeline
Generic

Arianna Garza

Garland,TX

Summary

Engaged customer service professional with 5 + years of experience, cash handle for 5+ years of experience, multitasking,Committed to strong customer relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

CPR Cell Phone Repair
09.2021 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Handle customers insurance claims made via assurant through T-Mobile or square trade by Allstate

I do financing on electronics on a daily basis, promoting devices and selling them

  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Inspector

Gear Cleaning Solutions (GCS)
05.2021 - 09.2022
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
  • I worked with fire fighter gear , from washing to testing and inspecting the gear to repairing the clothing and finishing up by packing to ship it out or give to our delivery driver

Teacher

Imagination Station
10.2018 - 05.2021
  • Provide quality care for toddlers & Pre k children and stimulated learning experiences in a happy, safe and nurturing environment
  • Maintained open lines of communication with parents to inform them of special events, holidays, child’s progress and behavior or changes in policies and procedure
  • Prepared healthy meals and snacks and planned and set up playtime and educational games
  • Fostered meaningful relationships with other teachers, children, and parents to promote programs and curriculum for the children.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Manager

Sweet and Sassy
09.2017 - 02.2018
  • Opened and closed the store and made sure everything was clean and locked up
  • Managed parties and distributed tasks to coordinators
  • Managed about 5 employee’s weekdays and up to 20 on weekends
  • In charge of promoting and training employees for cashier and beauty/makeover positions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier

Sweet and Sassy
06.2017 - 09.2017
  • Handled phone calls and booked appointments and parties
  • Handled the till and all transaction, including receiving change from the local bank and depositing excess money.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Fiesta Mart
08.2016 - 04.2017
  • Efficiently served customers with a speedy and positive attitude
  • Handled a daily till with an average range of $100 - $1200.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Diploma -

North Garland High School
Garland, TX
05.2016

Skills

  • Bilingual Speaker
  • Excellent People Skills
  • Strong Communication Skills
  • Excellent Phone Skills
  • Fast Learner
  • Sales
  • Customer Service
  • Customer Satisfaction
  • Cash Handling
  • POS System Operation

Other

  • Bilingual (English and Spanish)
  • Quick learner, multitasker
  • Work well under stressful environments
  • Amazing and positive customer service

Timeline

Customer Service Cashier

CPR Cell Phone Repair
09.2021 - Current

Inspector

Gear Cleaning Solutions (GCS)
05.2021 - 09.2022

Teacher

Imagination Station
10.2018 - 05.2021

Manager

Sweet and Sassy
09.2017 - 02.2018

Cashier

Sweet and Sassy
06.2017 - 09.2017

Cashier

Fiesta Mart
08.2016 - 04.2017

Diploma -

North Garland High School
Arianna Garza