Edgar Sanchez
Bastrop,TX
Summary
Growing up in Austin, TX as a child I took a strong interest in technology. While in school, I constantly messed around with different type of devices and researching them to see how they worked. Doing so I developed a solid work ethic and applied it to every job that I had. Currently I have a passion for cyber security and coding which I am studying through online reputable and industry leading platforms such as TryHackMe and Hack The Box.
Overview
11
11
years of professional experience
Work History
Lead Technician/Supervisor
CPR Cell Phone Repair
06.2021 - Current
- Diagnose, troubleshoot, and repair a wide variety of cell phone devices, iPads, tablets, and other consumer electronic devices
- Stay up to date on the latest cell phone devices and technologies
- Provide great customer service to all customers to ensure customer satisfaction and maximize company profits
- Tested components and systems to evaluate performance and identify concerns.
Lead Cook
Chick-fil-A Restaurants
01.2019 - 06.2021
- Clean and maintain work and kitchen areas
- Follow health and safety protocols as well as manage stock of fresh food at all times
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
AppleCare Advisor
Volt Consulting Group
03.2018 - 01.2019
- Utilized Apple provided diagnostic tools to identify and solve a wide variety of technical issues customers would experience.
- Managed call flow to respond to technical support needs of customers.
- Multi-tasked diagnostic and research software while providing service and resolving customer issues, questions, comments or concerns.
- Researched and identified technical problems and reported the issues and/or software bugs to upper management in order to pass on to the developer department.
- Offered great customer service by actively listening to customers' needs and empathically discussing solutions.
- Collaborated endlessly with multiple advisors within our team to further provide a better customer experience while continuing building and growing our job expertise.
Lead Cook
Chick-fil-A Restaurants
03.2017 - 03.2018
- Clean and maintain work and kitchen areas
- Follow health and safety protocols as well as manage stock of fresh food at all times
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Deli Clerk
Buc-ee's
06.2014 - 09.2017
- Delivered high quality customer service by greeting customers warmly and fulfilling their food orders promptly and accurately
- Expertly sliced, cut, and prepared brisket and other deli meats, maintaining strict adherence to food safety and hygiene standards
- As well maintained a clean and organized work area, ensuring all equipment was sanitized and in good working condition
Education
No Degree - Cyber Security
TryHackMe
Austin, TXNo Degree - Cyber Security
Hack The Box
Austin, TXNo Degree - Full Stack Web Development
Southern Careers Institute
TXHigh school diploma -
Bastrop High School
Bastrop, TX06.2014
Skills
- Communication skills
- Fluent Speaker in English and Spanish
- Quality Control
- Supervising Experience
- Leadership
- Team Collaboration
- Management
- Food Safety
- Able to grasp new concepts and retain new information quickly and eager to learn new skills
- ability to diagnose malfunctions in electronic devices
- Computer System Analysis
- Ability using Linux operating systems such as Kali Linux and ParrotOS for system security
- Testing and repair
- Data analysis
- Product testing
Timeline
Lead Technician/Supervisor
CPR Cell Phone Repair
06.2021 - Current
Lead Cook
Chick-fil-A Restaurants
01.2019 - 06.2021
AppleCare Advisor
Volt Consulting Group
03.2018 - 01.2019
Lead Cook
Chick-fil-A Restaurants
03.2017 - 03.2018
Deli Clerk
Buc-ee's
06.2014 - 09.2017
No Degree - Cyber Security
TryHackMe
No Degree - Cyber Security
Hack The Box
No Degree - Full Stack Web Development
Southern Careers Institute
High school diploma -
Bastrop High School
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