Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arianna Goddeliett

Arianna Goddeliett

Miami,FL

Summary

Dynamic and adaptable Public Relations Manager with a proven track record at Oscar D’Leon Enterprises, excelling in effective communication and problem-solving abilities. Achieved significant media exposure and fostered strong relationships with global press, enhancing brand reputation. Skilled in team collaboration and multitasking, consistently delivering high customer satisfaction and operational excellence.

Overview

13
13
years of professional experience

Work History

FOH Staff Member

Flanigan's
05.2023 - 01.2024
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
  • Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
  • Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
  • Worked closely with management to stay updated on policy changes or upcoming events that could impact guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
  • Collaborated with kitchen staff to ensure seamless communication and prompt delivery of orders.
  • Contributed to event planning efforts by assisting with table setups, decorating the venue according to theme requirements.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Utilized POS system to receive and process food and beverage orders.

FOH Staff Member

Chick Fil A
05.2022 - 03.2023
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.

Public Relations Manager

Oscar D’Leon Enterprises
08.2019 - 12.2021
  • Head of press, public relations and executive personal assistant for Oscar D’Leon. (Latin salsa singer)
  • Direct relationship with global media press and digital media.
  • Instagram account content creator.
  • Drafting contracts and monitoring negotiations for future contracts.
  • Holding press conferences and media tours.
  • Administrative activities such as payroll and staff hiring.
  • Rental of the music equipment and instruments, lighting and equipment.
  • Defined and achieved project and overall organizational vision, strategies and tactics.
  • Communicated with media weekly to build relationships and optimize press coverage.
  • Monitored industry news and trends to stay current on emerging topics and inform content creation strategies.
  • Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
  • Managed editorial calendars and rescheduled PR events and meetings.
  • Fostered positive relationships with key business journalists in national and trade publications.

Public Relations Manager

Gastronomía Nanis Perú SAC
04.2016 - 03.2017
  • Served as primary liaison between company management and external partners in joint ventures or copromotions.
  • Planned and executed successful PR events, ensuring positive exposure for the organization.
  • Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
  • Managed internal, external, and crisis communications.
  • Built strong relationships with key media contacts, resulting in increased press opportunities.
  • Coordinated and managed sponsorships and sponsorship activation.
  • Actively participated in trade shows and conferences, representing the brand professionally.
  • Designed and created campaign e-mail invitations, articles and marketing videos.
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.
  • Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
  • Led internal communications efforts, fostering a positive corporate culture among employees.
  • Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
  • Aligned projects and daily activities with company vision, strategies and tactics.

Journalist

CVG Ferrominera Orinoco
12.2010 - 12.2015
  • Wrote, edited and produced stories for Internet and digital channels.
  • Developed story ideas and conducted interviews with industry experts and personalities.
  • Researched and gathered information to develop accurate and credible stories.
  • Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
  • Developed strong relationships with sources, leading to exclusive interviews and scoops.
  • Conducted thorough fact-checking of all written materials, maintaining the integrity of published content.
  • Adapted writing style for diverse audiences across print, online, and multimedia platforms.
  • Performed research and checked facts to maintain high standard of journalistic integrity.
  • Collaborated with editors and other journalists to create compelling content.
  • Wrote and published articles for leading newspapers and magazines.
  • Utilized social media channels to promote articles and interact with readers, increasing online engagement rates.
  • Increased readership through engaging storytelling and attention-grabbing headlines.
  • Cultivated strong relationships with sources and other contacts to support leads and story development.
  • Provided on-air commentary for local radio and television stations.
  • Developed multimedia content, enhancing stories with video and audio elements for richer audience experience.

Education

Bachelor Of Communication Studies - Public Relations

Universidad Fermin Toro
Barquisimeto, Venezuela
09.2012

Skills

  • Phone etiquette
  • Foreign language proficiency
  • Professional appearance
  • Reservation management
  • Team collaboration
  • Multilingual
  • Greeting guests
  • Guest relations
  • Complaint handling
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Customer satisfaction
  • Effective communication
  • Adaptability and flexibility

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

FOH Staff Member

Flanigan's
05.2023 - 01.2024

FOH Staff Member

Chick Fil A
05.2022 - 03.2023

Public Relations Manager

Oscar D’Leon Enterprises
08.2019 - 12.2021

Public Relations Manager

Gastronomía Nanis Perú SAC
04.2016 - 03.2017

Journalist

CVG Ferrominera Orinoco
12.2010 - 12.2015

Bachelor Of Communication Studies - Public Relations

Universidad Fermin Toro

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Arianna Goddeliett