Arianna Hampton
Gainesville,FL
Summary
Dynamic Customer Service Manager with a proven track record at Hobby Lobby, enhancing customer satisfaction through expert training and complaint resolution. Skilled in cash handling and store maintenance, I excel in time management and fostering a customer-focused environment. Achieved significant improvements in service processes, demonstrating both hard and soft skills essential for retail excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Gainesville, FL
07.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Retail Sales Associate
Forever 21
Gainesville, FL
01.2022 - 08.2023
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
Cashier
Wendys Fast Food
Gainesville, FL
04.2021 - 01.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Assisted other team members with side work tasks, such as restocking condiments.
Education
High School Diploma -
Buchholz High School
Gainesville, FL05-2023
Skills
- Training and mentoring
- Complaint resolution
- Excellent time management skills
- Customer-focused
- Cash counting
- Store maintenance
References
References available upon request.
Timeline
Customer Service Manager
Hobby Lobby
07.2023 - Current
Retail Sales Associate
Forever 21
01.2022 - 08.2023
Cashier
Wendys Fast Food
04.2021 - 01.2022
High School Diploma -
Buchholz High School