Ariyana Saniya
Memphis,TN
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, including a notable position at Conduent. Excelled in critical thinking and computer proficiency, enhancing customer satisfaction and loyalty through effective problem resolution and relationship building. Proven ability to manage high-stress situations, achieving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent
08.2023 - 09.2024
- Remote Position
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fast Food Cashier
Burger King
05.2022 - 03.2023
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
Retail Sales Associate
Foot Locker
07.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Ice Cream Server
Baskin Robins
12.2020 - 04.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Education
High School Diploma -
Oakhaven High School
Memphis, TN05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Relationship building
Timeline
Customer Service Representative
Conduent
08.2023 - 09.2024
Fast Food Cashier
Burger King
05.2022 - 03.2023
Retail Sales Associate
Foot Locker
07.2021 - 05.2022
Ice Cream Server
Baskin Robins
12.2020 - 04.2021
High School Diploma -
Oakhaven High School
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