Tyana Williams
Brookeville,MD
Summary
Dynamic professional with a proven track record at Conduent in enhancing customer satisfaction and resolving complex issues. Skilled in data entry and customer service, demonstrating exceptional problem-solving abilities and computer proficiency. Achieved notable improvements in service levels, embodying a commitment to excellence and effective communication.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
04.2018 - 11.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Verifying Insurance information
- Incoming/ Outgoing Calls
Front Desk Assistant
Harmony Hall Nursing And Rehabilitation Center
01.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Answered multi-line phone system and enthusiastically greeted callers.
Patient Scheduler
Cary Gastroenterology
04.2020 - 03.2023
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Verified insurance coverage and obtained pre-authorizations.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Followed up with patients to reschedule missed appointments.
- Condensing schedules as needed
- Faxing and filing patient's records
Customer Service Representative
Trader Joes
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Cary High School
Cary, NC05-2016
Skills
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Documentation
- Filing
Timeline
Customer Service Representative
Trader Joes
06.2023 - Current
Patient Scheduler
Cary Gastroenterology
04.2020 - 03.2023
Front Desk Assistant
Harmony Hall Nursing And Rehabilitation Center
01.2019 - 03.2020
Customer Service Representative
Conduent
04.2018 - 11.2018
High School Diploma -
Cary High School
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