Austin Hobbs
Corbin,KY
Summary
Proven Retail Service Specialist with a track record of enhancing customer satisfaction and loyalty at Conduent. Demonstrated expertise in computer literacy and empathy, leading training sessions and elevating service standards. Skilled in communication and program management, significantly contributing to team success and repeat business.
Overview
5
5
years of professional experience
Work History
Retail Service Specialist
Conduent
07.2022 - 02.2023
- Assisted customers in making informed purchase choices and selecting products.
- Demonstrated product functions for customers to help evaluate possibilities.
- Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
- Always went above and beyond to assist customers in any way possible leading to increased loyalty and repeat business.
Customer Service Representative
Senture
01.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
GDIT
03.2018 - 12.2018
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma - Computer Literacy
Bell County High School
Pineville, KY05.2018
Skills
- Good communication skills
- Empathy and patience
- Reliability and punctuality
- Customer Satisfaction
- Typing
- Data entry
- Computer knowledge
- Computer literacy
- Program management
- Sales Reporting
Timeline
Retail Service Specialist
Conduent
07.2022 - 02.2023
Customer Service Representative
Senture
01.2020 - 07.2021
Customer Service Representative
GDIT
03.2018 - 12.2018
High School Diploma - Computer Literacy
Bell County High School
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