ARIANNA HENRY
San Diego,CA
Summary
Seeking a professional position of bartending in a competitive and growing establishment where my experience in the industry, customer centric attitude and employee loyalty will grow with and thrive. Hard worker experienced in problem solving, service and time management. Aiming to leverage my abilities to successfully fill the bartending role at your company.
Overview
13
13
years of professional experience
Work History
BARTENDER
CHEERS BAR AND GRILL
Rancho Penasquitos, CA
05.2019 - Current
- Gained most of my bartending experience in this establishment.
- Assessed bar inventory and completed requisition sheets to restock supplies
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks
- Checked customer identification to verify age requirements for alcohol purchases
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Trained and mentored new team members in proper bar operations
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Operated point-of-sale system accurately for processing payments from customers
BARTENDER
CHEERS OF RAMONA
Ramona, CA
02.2023 - 05.2024
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Developed strong working relationships with customers and staff
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
BARTENDER/ SERVER
IRINA'S BAR AND GRILL
Oceanside, CA
01.2019 - 07.2019
- Greeted and escorted guests to tables, fostering warm welcome
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Engaged in suggestive selling techniques when taking orders from guests
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed
- Adhered to all established policies and procedures related to serving alcohol responsibly
BARTENDER/SERVER
PLAYERS SPORTS BAR
Poway, CA
04.2018 - 12.2018
- Checked identification of customers to verify age requirements for alcohol purchases
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Assessed bar inventory and completed requisition sheets to restock supplies
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Answered questions about menu selections and made recommendations
- Displayed and retained extensive knowledge of liquor, wine and beer
- Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, and ordering taxis and other transportation for intoxicated patrons
- Opening/ Closing bar procedures
- Making and serving drinks
- Cleaning, organizing, stocking
- Bar inventory
- Waiting on tables, taking orders, delivering food, bussing tables
COCKTAIL WAITRESS/ BARTENDER
EL TORITO
Ontario, CA
02.2017 - 01.2018
- Established friendly rapport with customers to encourage return visits
- Communicated with bartending staff to verify availability of drinks and mixers
- Inspected glasses for cleanliness prior to serving alcoholic beverages
- Gained extensive knowledge of drinks and cocktails, including beer, wine, spirits, and nonalcoholic beverages
- Memorized cocktail recipes to educate patrons on drinks
SEASONAL SALES ASSOCIATE
VANS,US
MONTCLAIR, CA
10.2015 - 12.2015
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked and products faced
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Kept work area clean, organized and free of clutter at all times
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Supported loss prevention by helping identify theft
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Followed checklist to complete retail store opening and closing activities
- Opened and closed cash registers, balanced cash drawers, and made deposits
PERSONAL CAREGIVER
IN-HOME CAREGIVER
Upland, CA
10.2014 - 09.2015
- Maintained accurate records of client care plans and progress notes
- Administered medications according to doctor's orders and documented results accordingly
- Collaborated closely with physicians, nurses, social workers, therapists., regarding patient care matters
- Assisted with meal preparation and ensured proper nutrition was maintained
- Transported clients to medical appointments, errands, shopping trips
- Observed client behavior for any signs of distress or changes in health status
- Educated family members on how to properly care for their loved one at home
SECRETARY/RECEPTIONIST
O'CONNOR * TELEZINSKI
Riverside, CA
03.2012 - 07.2013
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Provided typing, word processing, and clerical support and assisted with special projects
- Greeted visitors warmly and ensured they had a positive experience
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
- Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
- Managed daily calendar appointments for staff members
- Monitored office supplies inventory and placed orders when necessary
- Processed incoming and outgoing documents via electronic methods and systems
Education
HIGH SCHOOL DIPLOMA -
Upland High School
Upland, CAMt. San Antonio College
Glendora, CAMIXOLOGY COURSE -
Royal Bartending School of Ontario
Ontario, CASkills
- Classic Cocktails
- Forecast Preparation
- Patron Experiences
- Food And Beverage Management
- Liquor, Beer And Wine Knowledge
- Responsible Alcohol Service
- Suggestive Selling
- Health codes compliance
- Point of sale systems
- Service-oriented mindset
Timeline
BARTENDER
CHEERS OF RAMONA
02.2023 - 05.2024
BARTENDER
CHEERS BAR AND GRILL
05.2019 - Current
BARTENDER/ SERVER
IRINA'S BAR AND GRILL
01.2019 - 07.2019
BARTENDER/SERVER
PLAYERS SPORTS BAR
04.2018 - 12.2018
COCKTAIL WAITRESS/ BARTENDER
EL TORITO
02.2017 - 01.2018
SEASONAL SALES ASSOCIATE
VANS,US
10.2015 - 12.2015
PERSONAL CAREGIVER
IN-HOME CAREGIVER
10.2014 - 09.2015
SECRETARY/RECEPTIONIST
O'CONNOR * TELEZINSKI
03.2012 - 07.2013
HIGH SCHOOL DIPLOMA -
Upland High School
Mt. San Antonio College
MIXOLOGY COURSE -
Royal Bartending School of Ontario