Arianna Hollington
Dallas,TX
Summary
Knowledgeable Desired Position with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Charter Communications, Spectrum
Dallas, TX
03.2020 - Current
- Processed and verified customer billing information for accuracy and compliance with company policies.
- Resolved customer inquiries regarding billing discrepancies, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to streamline billing procedures and reduce processing times.
- Monitored account adjustments to ensure timely updates and accurate financial reporting.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Customer Service Representative
United States Mint
Dallas
02.2020 - 01.2023
- Resolved customer inquiries through multiple channels, ensuring a positive experience.
- Processed orders and returns accurately, maintaining high levels of customer satisfaction.
- Collaborated with team members to streamline communication and improve service delivery.
- Assisted in training new staff on company policies and customer service protocols.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collections Agent
Caine & Weiner
Dallas
06.2021 - 08.2022
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Utilized collection software to track accounts and manage follow-up communications effectively.
- Resolved disputes by addressing client concerns and providing accurate information about obligations.
Education
High School Diploma -
Great Basin High School
Clearfield, UT07.2019
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
Timeline
Collections Agent
Caine & Weiner
06.2021 - 08.2022
Billing Specialist
Charter Communications, Spectrum
03.2020 - Current
Customer Service Representative
United States Mint
02.2020 - 01.2023
High School Diploma -
Great Basin High School