Arianna Ignacio
Bowie,MD
Summary
Highly motivated Customer Service Representative providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction by 20%. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Associate
Ann Taylor
02.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Bowie High School
Bowie, MD06.2023
Skills
- Computer skills, MS Office
- Customer Needs Assessment
- Merchandise Display
- Reliable and punctual
- Policy and Procedure Adherence
Timeline
Customer Service Sales Associate
Ann Taylor
02.2021 - Current
High School Diploma -
Bowie High School