Anthony Barrows
Houston
Summary
Enthusiastic OSM eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of load distribution and airport operations and training in deicing. Motivated to learn, grow and excel more with Delta Airlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Service Manager
Delta Airlines
Houston
04.2022 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 45 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Ground Safety Advocate
Delta Airlines
Nashville
10.2017 - 04.2022
- Eliminated dangerous behaviors potentially impacting worker safety during arrival and departure procedures through careful analysis and process optimization.
- Evaluated workplace conformance with GOM standards and safety regulations, implementing immediate strategies to resolve deficiencies.
- Optimized new employee training on gear and procedures to maximize team safety.
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours; night, weekend, and holiday shifts.
- Safe worker, no injuries or accidents.
Aircraft Load Agent
Delta Airlines
Boston
07.2019 - 03.2020
- Responsible for following aircraft load report to properly load luggage, freight, COMAT, and mail into proper bins to ensure the aft index and payload margin are correct.
- Safely operated various types of equipment such as belt loaders, push-back tractors, tugs, forklift, de-icing trucks, and container loaders.
- Responsible for making sure all aircraft depart on time with no accidents or mishaps.
- Push aircrafts into taxi-way once planes are ready for departure.
- Accountable for safety of other ramp agents, passengers and crews of any aircraft I work with.
- In charge of coordinating all charter flights, dealing with VIP customers, making sure their needs are met, and getting flights out for an on time departure.
- Safe worker, no injuries or accidents.
Aircraft Load Agent
Delta Global Staffing
Evansville
08.2015 - 10.2017
- Checking and loading luggage and mail into and out of aircraft, Guiding aircraft into the proper terminal.
- Drive bag tugs, belt loaders, and de-icing trucks around aircrafts.
- Ensure all aircraft are properly secure and ready for takeoff.
- Maintained, cleaned and sanitized interior of aircraft.
- Accurately stocked aircraft inventory.
- Responsible for safety of passengers and crews.
- ALA and OPS trained and proficient in Delta Term Below Wing and ALIS.
- DASH Acceptance trained and experience as Counter/Gate Agent.
- Safe worker, no injuries or accidents.
Laborer
Olgoonik
Anchorage
03.2012 - 08.2015
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Utilized construction tools and machinery to effectively complete job site projects.
- Observed site safety rules to maximize protections for team members and equipment.
Education
No Degree - Electrical Engineering
Valencia College
Orlando, FLHigh School Diploma -
Oviedo High School
Oviedo, FL2009
Skills
- Leadership
- Attention to Detail
- Time Management
- Interpersonal Skills
- Adaptability & Flexibility
- Computer skills, MS Office
Certification
Certified Deicing Instructor
Local Training Administrator
- Delta Ramp Procedures
- SafeTrac Automated Load Complete
- Pushback and Towing Procedures
- Flight Deck Operations for all Mainline and Connection Aircraft
Learning Records Administrator
Ground Security Coordinator
Ground Safety Advocate
Certified Logistics Associate (CLA)
Certified Logistics Technician (CLT)
Payload Distribution Certified (OPS)
Occupational Hearing Conservationist
DASH Acceptance Certified
Hazwoper Certified
Timeline
Operations Service Manager
Delta Airlines
04.2022 - Current
Aircraft Load Agent
Delta Airlines
07.2019 - 03.2020
Ground Safety Advocate
Delta Airlines
10.2017 - 04.2022
Aircraft Load Agent
Delta Global Staffing
08.2015 - 10.2017
Laborer
Olgoonik
03.2012 - 08.2015
No Degree - Electrical Engineering
Valencia College
High School Diploma -
Oviedo High School
Certified Deicing Instructor
Local Training Administrator
- Delta Ramp Procedures
- SafeTrac Automated Load Complete
- Pushback and Towing Procedures
- Flight Deck Operations for all Mainline and Connection Aircraft
Learning Records Administrator
Ground Security Coordinator
Ground Safety Advocate
Certified Logistics Associate (CLA)
Certified Logistics Technician (CLT)
Payload Distribution Certified (OPS)
Occupational Hearing Conservationist
DASH Acceptance Certified
Hazwoper Certified
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