Violet L. Krasner

Leading the operations with a focus on enforcing adherence to safety and security regulations through daily observations and coaching. Participate in incident analysis and safety meetings.

Leading by example, supporting the frontline teams to ensure operational excellence by creating a safe, efficient, customer-focused work environment, including on-time departures (D-0), RSG, MBR, BTC, Clean Cart. Utilize performance management tools and key metrics to assess, analyze, and enhance customer, employee, and operational performance.

Fostered a culture of continuous professional development.

Provide coaching, training, and performance management to drive individual and team success while maintaining compliance with divisional performance. Champion employee recognition programs, and foster a culture of engagement and continuous improvement.

Elevated operational outcomes through data-backed strategies.

Encouraged recognition initiatives to boost workplace motivation.

Served as a highly visible and knowledgeable customer service expert, providing immediate assistance and personalized solutions to enhance customers' travel experience. Delta customers rely on Red Coats to make it right.

Facilitated the resolution of travel-related issues, such as rebooking, upgrades, baggage, and service disruptions, with efficiency.

Delivered exceptional service while maintaining Delta's high standards.

Facilitated seamless communication by engaging with gate agents, flight crews, and operational teams.

Supported customer needs through informed decision-making, using available resources, and leadership support.

Led and supported front-line agents, mentoring, coaching and developing them to provide outstanding service.

Assisting passengers with check-in, boarding, baggage handling, and resolving travel-related inquiries. and resolving travel-related inquiries.

Deliver prompt and professional support to ensure a seamless and positive travel experience, addressing customer needs with empathy, and efficiency.

Assist with flight rebooking, seat assignments, and ticketing changes, while ensuring compliance with company policies and FAA regulations.

Communicate effectively with customers, colleagues, and operational teams to enhance efficiency, and maintain on-time departures.

Handle and resolve customer concerns, delays, and disruptions with problem-solving skills, and a focus on service recovery.

Ensure compliance with safety and security procedures while maintaining Delta’s high standards of professionalism and hospitality.

Support special service requests, including unaccompanied minors, passengers with disabilities, and VIP travelers.

Collaborated closely with the lead dietitian to support nutritional assessments, meal planning, and patient education.

Assisted in developing and modifying meal plans based on dietary needs, medical conditions, and nutritional guidelines.

Conducted patient interviews to gather dietary histories, and provided basic nutrition guidance under the supervision of the dietitian.

Helped with food selection, portion control, and special dietary accommodations to ensure compliance with health requirements.

Maintained accurate records of patient dietary plans, progress, and any modifications made in consultation with the dietitian.

Educated patients, families, and staff on proper nutrition, healthy eating habits, and special dietary considerations.

Ensured compliance with food safety regulations and dietary guidelines to maintain high standards of care.