Kymora Waterman
Brooklyn,United States
Summary
Customer-focused and dependable professional with experience in customer service, sales, childcare, and community programs. Skilled in communicating with customers, answering questions, handling transactions, resolving concerns, and creating a welcoming environment. Organized, adaptable, and comfortable multitasking in fast-paced settings while providing friendly and professional service.
Overview
9
9
years of professional experience
Work History
Customer Service Sales Associate
Fedex Office
Manhattan, NY
10.2024 - Current
- Assisted customers with product selection and service inquiries.
- Handled customer complaints in a professional manner.
- Collaborated with team members to ensure smooth daily operations.
Summer Camp Counselor
Children Of Promise, Nyc
The Bronx, New York
07.2026 - 08.2026
- Supervised daily activities and ensured safety for campers in various programs.
- Facilitated engaging games and crafts to promote teamwork and creativity among children.
- Collaborated with staff to plan and implement educational workshops for campers.
Sale Associate
Five Below
Manhattan
11.2023 - 10.2024
- Increased store sales by implementing effective sales strategies. which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
- Prepared merchandise displays on the sales floor to attract customer attention.
- Provided assistance to customers by addressing their questions and concerns. by responding to their inquiries and providing in-depth product knowledge. Inform customers about current product or service promotions.
- Maintained a tidy and well-organized sales floor and cashier area to enhance customer experience.
- Ensured accurate product tag and label pricing, marked down merchandise.
After School Teacher
CCM After School
Brooklyn
01.2024 - 04.2024
- Supported extra-curricular activities, enhancing student participation in after-school programs and sports teams
- Led after-school clubs and activities to promote collaboration and teamwork among students
- Created a positive learning environment that encouraged student collaboration and problem-solving
- Coordinated extra-curricular activities to enhance student engagement in after-school programs and sports teams.
Pantry/Restocking
Campaign Against Hunger
Brooklyn
07.2023 - 08.2023
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Followed store policies and procedures, minimizing mistakes and enhancing customer service.
- Resolved customer complaints calmly and professionally, ensuring timely solutions to issues.
- Guided customers in locating items and sharing product information to enhance their shopping experience.
- Received and stored food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
Sales Associate
Abundance Boutique
Brooklyn
07.2022 - 08.2023
- Engaged with customers to understand their needs
- Highlighted product features to increase customer interest
- Educated customers on available discounts to promote sales
- Responded to customer inquiries to provide helpful information and support.
- Handled payment transactions to ensure smooth checkout. offering information about products
- Ensured store area remained clean and organized to create a welcoming environment
- Managed incoming merchandise to ensure proper stock availability. to ensure accurate inventory management, displaying fashion items and collecting payments.
Babysitter
Self Employed Babysitter
Brooklyn
01.2021 - 07.2021
- Taught children organization, hygiene, and sharing through role modeling; prepared healthy, age-appropriate snacks and meals to promote nutrition.
- Created and implemented diverse educational strategies to boost development. Bathed, dressed, and assisted with teeth brushing during bedtime preparation.
- Organized and cleaned home post-activities, ensuring a tidy play space for continued engagement.
- Balanced playtime with limited screen time to enhance fine motor, gross motor, and cognitive skill development.
- Engaged children in various interactive games to promote social skills and teamwork; worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Adapted to changing situations quickly and effectively to ensure children's safety and well-being.
Volunteer
P.S 28 The Warren Prep Academy
Brooklyn
11.2018 - 02.2020
- Provided academic support to students in various subjects.
- Helped students with their schoolwork and homework.
- Supported students in their studies correcting their pronunciation and misspelled words.
- Followed store policies and procedures to minimize mistakes and enhance customer service experience.
- Welcomed parents warmly and professionally in a friendly and professional manner.
Teachers's Assistant
P.S 28 The Warren Prep Academy
Brooklyn
09.2017 - 06.2018
- Maintained clean, sanitized classrooms to support student health and facilitate effective learning environments.
- Supervised student groups in various settings, ensuring safety and security during all activities.
- Organized and prepared classroom materials to enhance teacher readiness for daily lessons and activities.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Education
Murry Bergtraum High School -
Murry Bergtraum High School
ManhattanSkills
- Customer Service
- Conflict Resolution
- Communication
- Problem Solving
- Team leadership
- Team collaboration
- Teamwork
- Flexibility
- Adaptability
- Time Management
- Works under pressure
- Decision Making
- Computer Skills
- Communication Skills
Extracurricular Activities
Attended CAMBA Beacon. Collaborated with other volunteers on projects and activities. Brainstormed and developed ideas for community service. Balanced tough academic schedule with rigorous conditioning, practices and games. Promoted good sportsmanship among fellow teammates in practices and competitions. Set project milestones, managed group assignments and met deadlines. Developed leadership skills and public speaking abilities.
Timeline
Summer Camp Counselor
Children Of Promise, Nyc
07.2026 - 08.2026
Customer Service Sales Associate
Fedex Office
10.2024 - Current
After School Teacher
CCM After School
01.2024 - 04.2024
Sale Associate
Five Below
11.2023 - 10.2024
Pantry/Restocking
Campaign Against Hunger
07.2023 - 08.2023
Sales Associate
Abundance Boutique
07.2022 - 08.2023
Babysitter
Self Employed Babysitter
01.2021 - 07.2021
Volunteer
P.S 28 The Warren Prep Academy
11.2018 - 02.2020
Teachers's Assistant
P.S 28 The Warren Prep Academy
09.2017 - 06.2018
Murry Bergtraum High School -
Murry Bergtraum High School