Ayana Lomax
Alabaster
Summary
Results-oriented customer service representative known for strong communication and conflict resolution skills. Experience in managing customer inquiries and effectively addressing issues contributes to improved satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Associate
Bath And Body Store
Alabaster
11.2025 - Current
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Cultivated relationships with peers and management to enhance collaboration and support team objectives.
- Maintained product displays to ensure an appealing shopping environment.
- Processed transactions accurately through the point-of-sale system.
- Handled customer inquiries and resolved issues effectively and promptly.
- Informed customers about product features and benefits to enhance their purchasing decisions.
Receptionist
YMCA
Birmingham
03.2022 - 08.2024
- Greeted visitors and members, fostering a welcoming atmosphere that encouraged positive interactions.
- Managed incoming calls, directing inquiries to appropriate staff or departments.
- Scheduled and confirmed appointments, enhancing operational efficiency and ensuring timely service delivery.
- Assisted members with inquiries regarding available programs and services.
- Processed payments and updated accounts, maintaining accurate balance records to support financial integrity.
- Maintained cleanliness and organization of reception area at all times.
Education
Associate of Arts - Social Work
Lawson State Community College
Birmingham, AL08-2026
High School Diploma -
Thompson High School
Alabaster, AL05-2021
Skills
- Customer service
- Customer engagement
- Effective communication
- Appointment scheduling
- Time management
- Team collaboration
- Conflict resolution
- Problem-solving
- Relationship building
Languages
English
Full Professional
Sign Language
Limited
Timeline
Customer Service Sales Associate
Bath And Body Store
11.2025 - Current
Receptionist
YMCA
03.2022 - 08.2024
Associate of Arts - Social Work
Lawson State Community College
High School Diploma -
Thompson High School