Arianna Luca
College Station
Summary
Achieved notable enhancements in business performance through effective teamwork and knowledge exchange. Delivered efficiency initiatives that positively impacted patient outcomes. Established a robust work ethic to adapt to varied processes and advance company objectives.
Implemented process improvements and cultivated a culture of accountability and excellence to adapt to evolving organizational demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager of Care Management and Care Transitions
Village Medical
Texas
02.2024 - Current
- Collaborating on the design, implementation, and monitoring of care management and care transitions programs under a VBC Care Model.
- Ensuring the assigned care management teams and programs meet/exceed expected quality outcomes as well as financial, productivity, operations, and patient experience targets.
- Maintaining responsibility for team competency and ongoing development
- Providing technology and systems support and issue resolution when necessary.
- Managing staff performance including development and deployment of staff, improvement plans and coaching when necessary
- Collaborating with multi-disciplinary health care teams across medical practices and VillageMD to execute care management responsibilities.
- Providing oversight of Care Management, Care Transitions, and Care Coordination team members
- Reinforcing utilization of evidence-based practice and appropriate standards of care to drive improved clinical outcomes and increased patient satisfaction.
RN Care Manager/Post Discharge Manager/Continue Care Liaison/UM Management
Village Medical
Texas
06.2022 - 02.2024
- Actively engage and collaborate with PCP’s and office staff in identifying high-risk patients and their needs to ensure safe hospital discharge.
- Engage via telemedicine/sms/phone calls with patients in the primary care and acute settings to provide support to patients as they work toward their healthcare goals
- Employ motivational interviewing skills to elicit optimal patient engagement/outcome
- Perform comprehensive assessments for both physical and psychosocial risk factors that support individual patient needs while identifying and addressing barriers
- Communicate assessment findings, care plan goals, interventions and outcomes to PCP, patients and caregivers in a timely manner.
- Monitor patient’s acute stays, perform post-discharge follow up calls and continuously assess risk of readmissions post-discharge.
- Identify and support practice needs for structured on-site Care Coordination
- Maintain a core understanding of population management as it specifically relates to high risk patients
- Management and planning of patients’ safe discharge from acute facilities.
- Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members.
- Communicates with providers and other parties to facilitate care/treatment
- Identifies members for referral opportunities to integrate with other products, services and/or programs
Registered Nurse CASE MANAGER
TRADITIONS HOME HEALTH
College Station, TX
05.2021 - 06.2022
- Primary expectations are to administer skilled nursing care for clients of all ages in their place of residence, coordinate care with the interdisciplinary team, patients and their families, and a referring agency.
- Taking responsibility for coordination of care and management of patient needs.
- Use critical thinking skills to make quick decisions on site.
- Assessment of patient co-morbid conditions and treatments and establishing a plan of care and achieving patient goals.
- Providing palliative care and then assisting patient to hospice transition when ready.
Registered Nurse
IMCU/Tele monitoring Unit, Baylor Scott and white
College Station, TX
06.2019 - 05.2021
- Using clinical reasoning, conducts accurate clinical assessments according to practice standards.
- Identifies and prioritizes patient and family needs.
- Develops, implements, and evaluates the nursing plan of care.
- Modifies plan to meet clinical outcomes.
- Use critical thinking skills to make decisions for high acuity patients.
- Working with a interdisciplinary team to ensure patient goals are met within a timely manner and patient safety is maintained.
Education
Bachelor of Nursing -
Capella University
Associate of Science in Nursing - Nursing
Lone Star College System
Tomball, TX05.2019
Skills
- Delivered exceptional customer service to enhance patient satisfaction
- Directed team operations to enhance collaboration and productivity
- Optimized scheduling and prioritization of tasks to enhance productivity
- Facilitated strategic decision-making processes to enhance operational efficiency
- Executed advanced analytical techniques to resolve intricate challenges
- Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
- Oversaw staff management to enhance team performance and productivity
- Oversaw task delegation to optimize team productivity and efficiency
- Established and defined strategic goals to drive team performance
- Assisted in creating documentation for project processes and outcomes Supported reporting efforts to track project progress and milestones Collaborated with team members to gather necessary information for accurate reporting
- Cultivated and strengthened professional relationships
- Executed comprehensive strategic planning initiatives to align organizational goals
- Oversaw operations management to enhance efficiency and streamline processes
- Facilitated cross-functional collaboration to enhance project outcomes
- Executed comprehensive project planning to ensure timely delivery and alignment with strategic objectives
- Overhauled performance management systems to enhance team productivity
- Facilitated staff development initiatives to enhance team skills and performance
- Facilitated expectation setting to align team objectives and enhance performance
- Monitored and analyzed key performance indicators to drive strategic decision-making
Certification
RN License
Awards
Daisy Award, June 2021, Awarded a Daisy Award for providing excellent patient care.
Timeline
Manager of Care Management and Care Transitions
Village Medical
02.2024 - Current
RN Care Manager/Post Discharge Manager/Continue Care Liaison/UM Management
Village Medical
06.2022 - 02.2024
Registered Nurse CASE MANAGER
TRADITIONS HOME HEALTH
05.2021 - 06.2022
Registered Nurse
IMCU/Tele monitoring Unit, Baylor Scott and white
06.2019 - 05.2021
Associate of Science in Nursing - Nursing
Lone Star College System
Bachelor of Nursing -
Capella University