Arianna Parmenter
Omaha,NE
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Operations ASM
TJX Companies
Gretna, NE
04.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Accessories Manager
Dillards Department Store
07.2023 - 04.2024
- Facilitated quality customer service by listening to customer complaints, examining returned merchandise and resolving problems to restore and promote good public relations.
- Cross-trained and cultivated Number associates to encourage growth and development.
- Motivated and managed Number employees to understand, follow and promote company policies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Customer Experience Manager
Victoria Secret
01.2023 - 07.2023
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Lingerie Manager
Victoria Secret
05.2022 - 01.2023
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Brand Operations Manager
Victoria Secret
12.2019 - 05.2022
- Organized and delivered training sessions for new product content and technological advancements.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Grand Island Senior High School
12.2018
Skills
- Customer Issue De-Escalation
- Constructive Feedback
- Retention Management
- Customer Experience Improvement
- Greet Guests
- Operational Efficiency
- Inventory Control Processes
- Maintaining Clean Work Areas
- Motivational Leadership
- Shipping and Receiving Oversight
Timeline
Operations ASM
TJX Companies
04.2024 - Current
Accessories Manager
Dillards Department Store
07.2023 - 04.2024
Customer Experience Manager
Victoria Secret
01.2023 - 07.2023
Lingerie Manager
Victoria Secret
05.2022 - 01.2023
Brand Operations Manager
Victoria Secret
12.2019 - 05.2022
Grand Island Senior High School