Psychology
Dalton State College
Dalton, GA 2016.08 - 2019.05
Lauren Reagan
Fort Oglethorpe,GA
Education
Skills
- Active Listening
- Flexible and Adaptable
- Written Communication
- Decision-Making
- Self-Motivated
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
- Problem-Solving
- De-Escalation Techniques
- Conflict De-Escalation
- Customer Issue De-Escalation
- Case management
- Fantastic written and oral communication
- Conflict resolution between subordinates
- Quick and accurate annotations
Work History
Disability benefit specialist
Unum
Chattanooga , Tn
06.2020 - 11.2021
- Improved the disability case management process by streamlining documentation and communication procedures.
- Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction.
- Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
- Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
- Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
- Implemented an efficient system for tracking client milestones, ensuring timely interventions and follow-ups when necessary.
- Maintained strong relationships with community resources, connecting clients with essential services to aid in their recovery process.
- Conducted thorough investigations into clients'' work history, determining eligibility for disability benefits in each case.
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
- Assisted clients in identifying suitable vocational rehabilitation opportunities, maximizing their potential for reintegration into the workforce.
- Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.
- Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
- Promoted client autonomy by coaching them on self-advocacy skills and empowering them to make informed decisions about their care.
- Served as a knowledgeable resource in disability-related matters for colleagues, contributing to a well-informed, high-performing team.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Advocated for social and community service programs to increase awareness and funding.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Established and maintained relationships with key stakeholders.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Partnered with local organizations to expand access to social and community services.
Call Center Representative
Unum
Chattanooga, TN
04.2019 - 06.2020
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Defined reporting requirements to support call center strategy and drive improvements.
Stay at home parent to special needs child
Home
11.2021 - Current
Assistant Manager
Petsense
Fort Oglethorpe , Ga
06.2017 - 04.2019
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Overview
3
3
years of post-secondary education
7
7
years of professional experience