Arianna Peralta
Orlando,FL
Summary
A compassionate, driven, bilingual business professional with attention to detail, experience in employee management, training and customer service. My goal is to guide those around me to success!
Overview
7
7
years of professional experience
Work History
Internet and Video Repair
Charter Communications, Spectrum
12.2022 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Provided team assistance and encouragement.
- Proposed internal internship opportunities.
- Working towards Subject Matter Expert in Aspect
- Achieved Bronze Award for March 2023 and June 2023
Network Lead
My Pets Wellness
10.2021 - 11.2022
- Lead three clinics in Volusia County, Fl.
- Created and provided training for technicians at all locations.
- Managed PNL and inventory tracking.
- Provided marketing designs and implementation for clinic advertising.
- Onboarded new employees, prepared insurance registration documents, processed I-9 information, and enrolled associates in necessary employer based programs.
- Assisted the veterinarian and any technician with clinical needs.
Customer Service Representative
Synchrony Financial, GE Capital
04.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues as necessary.
- Answered constant flow of customer calls with minimal wait times and detail oriented care.
- Assisted clients on their credit lines from billing issues to online services issues.
- Provided assistance to new hires as a floor-walker and Subject Matter Expert.
- Achieved quarterly awards for metrics.
Assistant Lead Veterinary Technican
McAbee Veterinary Hospital
07.2016 - 03.2019
- Maintained quality and cleanliness of clinic area and equipment.
- Assisted in hiring and onboarding of employees.
- Provided administrative assistance for employee scheduling and account reconciliation.
- Prepared and maintained daily production targets, staff schedules, vacation schedules and attendance and disciplinary records.
- Trained employees on safety, environmental and laboratory guidelines and verified compliance.
- Assisted the veterinarian in patient care, room processing, examination and client compliance.
Education
Associate of Arts - Liberal Arts And General Studies
Seminole State College
Sanford, Fl08.2020
Certificate of Veterinary Assisting - Veterinary Assistant
Institute of Technical Arts
Casselberry, FL10.2013
High School Diploma -
University High School
Orlando, FL05.2009
Skills
- Customer Service
- Bilingual - Spanish
- Leadership
- Problem solving
- Listening
- Collaboration
- Adaptability
- Organization
- Time management
- Teamwork
- Critical thinking
- Attention to detail
- Data Entry
- Critical Thinking
- Written Communication
- Kronos Software
- System Information
- MS Office
- Self-Motivated
- Training and Development
- Problem-Solving
- Flexible and Adaptable
- Teambuilding
- Planning and Coordination
- Analytical and Critical Thinking
- Good Telephone Etiquette
Accomplishments
- Bronze Award Winner March 2023 and June 2023
Timeline
Internet and Video Repair
Charter Communications, Spectrum
12.2022 - Current
Network Lead
My Pets Wellness
10.2021 - 11.2022
Customer Service Representative
Synchrony Financial, GE Capital
04.2019 - 10.2021
Assistant Lead Veterinary Technican
McAbee Veterinary Hospital
07.2016 - 03.2019
Associate of Arts - Liberal Arts And General Studies
Seminole State College
Certificate of Veterinary Assisting - Veterinary Assistant
Institute of Technical Arts
High School Diploma -
University High School