ARIANNA PEREZ
Worcester,MA
Summary
Collaborative team player with strong clinical and interpersonal skills.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Lead Practice Coordinator
Lifestance Health
North Easton, MA
01.2024 - Current
- Coordinated patient scheduling across providers, balancing appointment availability and visit types.
- Verified insurance eligibility and benefits, ensuring accurate intake and coverage documentation.
- Managed patient registrations, updating demographic and clinical information in electronic health records.
- Communicated appointment details, cancellations, and rescheduling needs with patients and clinical staff.
Caregiver
Jovie Nanny & Sitter
Acton, MA
08.2022 - Current
- Assisted children with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged children in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with families to deliver emotional support and companionship.
Call Center Representative
Community Health Connections
Fitchburg, MA
04.2021 - 05.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Certificate - Beverage Services
Florida Technical College
Kissimmee, FL05-2011
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East Ridge High School
Clermont, FL05-2009
Skills
- Time Management
- Superior Communication Skills
- De-escalation skills
- Supervision skills
- Bilingual
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Lead Practice Coordinator
Lifestance Health
01.2024 - Current
Caregiver
Jovie Nanny & Sitter
08.2022 - Current
Call Center Representative
Community Health Connections
04.2021 - 05.2022
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East Ridge High School
Certificate - Beverage Services
Florida Technical College