Renee Heilmann
Fairfield,CA
Summary
Practice management and patient experience professional with a background in scheduling, escalation management, and operational reporting across busy healthcare environments. Brings HIPAA compliance, EMR accuracy, Metabase analysis, and team collaboration to improve daily operations, support revenue cycle accuracy, and keep patient care moving smoothly.
Overview
16
16
years of professional experience
Work History
Lead Practice Coordinator | Interim Practice Manager
Kindbody
01.2024 - Current
- Coordinated complex provider and surgical schedules, maximizing appointment availability and enhancing patient access.
- Collaborated with multidisciplinary teams to streamline scheduling processes, improving efficiency and increasing patient satisfaction.
- Delivered exceptional patient support through high-volume phone and live chat communications, ensuring timely resolution of inquiries.
- Resolved escalated patient concerns with empathy and efficiency. with professionalism, empathy, and timely follow-up.
- Maintain accurate EMR documentation while ensuring HIPAA compliance and data integrity.
- Analyze operational data using Metabase to identify workflow improvements and support leadership decision-making.
- Support front-end revenue cycle accuracy through complete and precise patient documentation.
Founder | Operations Director
Heilmann Motorsports LLC
09.2023 - Current
- Own and operate a specialty BMW motorsports business focused on restoration, fabrication, and performance services.
- Managed business operations, streamlining scheduling, customer communications, budgeting, procurement, and project management.
- Provide technical consulting, diagnostics, ECU programming, and motorsports support.
- Design and fabricate custom carbon fiber components and specialty performance parts.
- Delivered personalized client training, utilizing performance data analysis to enhance driving techniques.
- Maintained long-term customer relationships through proactive communication and high-quality service.
Practice Manager
North Bay Eye Associates
01.2021 - 12.2023
- Coordinated surgical scheduling and provider calendars to streamline operations across multiple specialties.
- Worked collaboratively with physicians, technicians, and administrative teams to optimize daily operations.
- Supported patient flow in a high-volume clinical environment, contributing to effective service delivery.
- Resolved patient concerns and scheduling conflicts, enhancing overall patient experience.
- Delivered compassionate patient support through phone and live chat while maintaining detailed EMR documentation.
- Ensured HIPAA compliance while maintaining accurate medical records.
Practice Manager
Marin Eye and Ear
02.2019 - 02.2021
- Directed daily front-office operations, enhancing patient experience in busy specialty medical practice.
- Managed complex provider schedules and coordinated off-site surgical procedures.
- Improved workflow efficiency through proactive scheduling and patient communication.
- Maintained EMR accuracy and ensured compliance with healthcare regulations.
- Supported physicians and clinical staff, fostering strong patient relationships and ensuring high service standards.
Senior Executive Assistant to CEO
Simraceway Performance Driving Center
04.2011 - 02.2019
- Coordinated complex travel and meetings, managed vendor relationships, and executed special projects to support executive initiatives.
- Managed executive calendars and strategic planning activities, ensuring timely communication of confidential information.
- Acted as a liaison between executive leadership, clients, and business partners.
- Facilitated organizational growth through project coordination and operational support, aligning efforts with strategic goals.
- Conducted product demonstrations for high-performance formula race cars and sales of high-performance formula race cars.
Education
BLS Certification -
01-2028
Skills
- Patient scheduling
- HIPAA compliance
- Revenue cycle management
- Medical office administration
- Operational analysis
- Medical terminology
- Team collaboration
- Client relations
Timeline
Lead Practice Coordinator | Interim Practice Manager
Kindbody
01.2024 - Current
Founder | Operations Director
Heilmann Motorsports LLC
09.2023 - Current
Practice Manager
North Bay Eye Associates
01.2021 - 12.2023
Practice Manager
Marin Eye and Ear
02.2019 - 02.2021
Senior Executive Assistant to CEO
Simraceway Performance Driving Center
04.2011 - 02.2019