Rosbyn ARELLANO
Lawrenceville,Ga
Summary
Focused Practice Coordinator with proven success in managing administrative operations. Known for effectively coordinating schedules, improving patient flow, and enhancing office efficiency. Demonstrated ability to manage and streamline processes to achieve organizational goals.Compassionate and personable individual with a strong desire to help people. Demonstrated expertise in patient/customer service, exceptional time management, attention to detail, and program administration skills. Fluent in Spanish with experience working with English as a second language. Eager to contribute as a Practice Coordinator, leveraging abilities to support this organization in delivering top-notch care to patients.
Overview
19
19
years of professional experience
Work History
Practice Coordinator I
Northside Lanier Family Practice
12.2023 - Current
- Streamlined inventory management processes to reduce waste and ensure availability of necessary supplies at all times.
- Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
- Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
- Reduced wait times for patients by efficiently managing daily clinic operations.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
- Provided exceptional customer service through active listening techniques, and empathic communication methods.
- Coordinated staff training sessions for a total of 6 employees including supplemental staff to improve customer service skills and increase job satisfaction.
- Developed marketing strategies to attract new patients, increasing the overall clientele base over time.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Consulted with healthcare professionals on business decisions.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Developed close working relationships with front office and back office staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Lead Medical Assistant
North Georgia Diabetes and Endocrinology
12.2022 - 12.2023
- Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted 3 physicians and 2 Nurse Practitioners and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each other on office procedures ( Thyroid Biopsies) and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings for 6 medical assistants including the 4 front office personnel, and providing constructive feedback on clinic operations.
Medical Assistant
North Georgia Diabetes and Endocrinology-
01.2021 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Lead Medical Assistant
MT VERNON OB/GYN
03.2013 - 12.2020
- Front office work including computer skills, electronic medical record (Athena), answering phones, filing, paperwork, verifying insurance/benefits
- Assist provider Dr. Stephen Blank and Nurse Practitioner with in-office procedures, Colposcopies, IUD insertion & removal, postsurgery staple removal, Femview procedures, and in-office laparoscopies)
- Provided work in labs to include venipuncture, autoclaving, and scheduled diagnostic test
- Complete provider scribing promptly
- Translate for patients as needed to assure quality care and understanding.
- Postpartum follow-ups, and incision checks after c-section deliveries.
- Exceptional ability to carry out verbal and written instructions
- Responsible for training all new medical assistants.
Administrative Supervisor/Medical Assistant
GWINNETT CLINIC
01.2006 - 03.2013
- Coordinated and maintained medical records and assisted with various administrative responsibilities
- Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment
- Traveling to multiple locations and working with multiple providers, Assisted Gwinnett Clinic with opening two of their locations in Patterson Rd and Lawrenceville- Suwanee, Responsible for front and back office, including training medical assistants in each office and providers.
- EKG
- Medical office experience
- HIPAA
- Office management
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Evaluated current office procedures, identified areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Reduced operational costs through careful budget management and resource allocation.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
- Streamlined office operations by implementing efficient filing systems and workflow processes.
Education
Health Science - Psychology, Biology
Georgia State University
01.2018
Medical Assistant -
Georgia Medical Institute
01.2006
Skills
- Medical Assisting
- Clerical skills
- Computer skills
- CPR Certified
- Injections
- Patient care
- Scheduling
- Transcription
- Patient relationship management
- Verbal instruction
- Written instruction
- Bilingual
- Triage
- Psychology knowledge
- Phone etiquette
- HIPAA compliance
- Phlebotomy techniques
- Office administration
- Insurance verification and billing
- Patient scheduling
- Vital signs monitoring
- Medical supply inventory
- Microsoft Word, RCx,MMX, Athena, Cerner, eClinicals
- Staff oversight
- Phlebotomy expertise
- Scheduling and appointment management
- Team building and supervision
- Staff management
- Strong problem solver
- Conversant in [Spanish]
- Managing medical practices
- Teamwork
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Practice Coordinator I
Northside Lanier Family Practice
12.2023 - Current
Lead Medical Assistant
North Georgia Diabetes and Endocrinology
12.2022 - 12.2023
Medical Assistant
North Georgia Diabetes and Endocrinology-
01.2021 - 12.2022
Lead Medical Assistant
MT VERNON OB/GYN
03.2013 - 12.2020
Administrative Supervisor/Medical Assistant
GWINNETT CLINIC
01.2006 - 03.2013
Medical Assistant -
Georgia Medical Institute
Health Science - Psychology, Biology
Georgia State University
Similar Profiles
Amy KindronAmy Kindron
Medical Coding Specialist at Hudson Falls Family Practice/Family Practice Hudson FallsMedical Coding Specialist at Hudson Falls Family Practice/Family Practice Hudson Falls
Kajal PatelKajal Patel
Executive Assistant at Access to the Family and Hope Center Family PracticeExecutive Assistant at Access to the Family and Hope Center Family Practice
Kajal PatelKajal Patel
Administrative Intern at Access to the Family and Hope Center Family PracticeAdministrative Intern at Access to the Family and Hope Center Family Practice
Christina CoatesChristina Coates
Vlogger/Personal Blogger at Novelty Woman SpeaksVlogger/Personal Blogger at Novelty Woman Speaks
Joshua MitchellJoshua Mitchell
Production Supervisor at TeslaProduction Supervisor at Tesla