Arianna Pesut
Howard Beach,NY
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Exceptionally sensitive and resourceful Respite Worker with an excellent health care provision record and an unfailingly positive attitude. Able to explain difficult and painful medical and therapeutic procedures to clients, the elderly and the mentally ill in a clear and comforting manner. Flexible scheduling availability to include weekends most evenings and special events as necessary. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Baby Sitter
Community Baby Sitter
01.2018 - Current
- Babysitter children in the community after children ages 5 years of age to 10 years of age during weekends and summer, Spring, and Winter Breaks
- Took children to parks and playgrounds, as well as taught them how to play soccer
- Reassured children when upset providing emotional support and stability.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Assisted with light housekeeping duties as well as running errands.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Taught children basic life skills, manners, and personal hygiene.
- Created interesting home-learning activities, in addition to ideating numerous arts and crafts projects
- Prepared lunches and snacks, paying extra attention to thenutritional values of food, and turning around the child's previous dislike for certain vegetables
- Coordinated play dates with other families.
Office Assistance
Unified Facility Services
10.2019 - 11.2020
- Scheduled appointments
- Coordinated schedule of maintenance on the generator
- Assisted with applying for electrical permits
- Assisted and maintained the filing system of customers and vendors
- Faxed Documentation
- General administrative assistance to the owners of the company.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
Respite Worker
Metropolitan Development Center
11.2020 - 11.2021
- Assist clients in learning their daily schedule and activities
- Provide support with behavioral obstacles, behavioral management, and socializing with their peers
- Teaching clients to play, socialize, and interact with their peers appropriately
- Teaching clients to work through their behaviors
- Teach the clients to build on their skills and their daily challenges
- Maintaining a professional relationship with the clients' families
- Go with the clients to her program and family outings.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Organized and detail-oriented with a strong work ethic.
Cashier/ Customer service
CTown Supermarket
07.2021 - 11.2022
- Guided customers throughout the store to find their wanted groceries
- Helped customers check out, greeting each customer and engaging in friendly conversation
- Packed groceries for each customer along with helping lift and carry
- Answered the store phone and helped customers with online orders, along with product availability, store hours and additional concerns.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Cashier
East Meets West
12.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored staff performance and provided feedback and guidance.
- Implemented marketing and promotional initiatives to increase occupancy.
- Participated in staff meetings to share feedback on front desk operations and collaborate on improvements where necessary.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Collaborated with other team members to maintain seamless front desk operations during peak hours and special events.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Set up front-end merchandise displays to attract customers and showcase store products.
- Organized items on shelves to help customers locate products easily and quickly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
Receptionist Administrator
Dr. Richard Berry
10.2023 - Current
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Received and routed laboratory results to correct clinical staff members.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed multi-line phone system and pleasantly greeted patients.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Printed prescription requests and queries in compliance with practice protocol.
- Supported office staff and operational requirements with administrative tasks.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Bachelor of Science - Nursing
Queens College of The City University of New York
Flushing, NY06.2026
High School Diploma -
Archbishop Molloy Highschool
Jamaica, NY06.2022
Skills
- Assist the clients with socializing and teaching them how to build appropriate and positive relationships with their peers and adults Go on outings with the clients to events and in the community and assist with any behavioral issues that may come up in the community, home, school, or their educational program Educate and assist the clients with daily hygiene, chores, errands, homework, and assignments in a fun and safe environment
- Customer Service
- Reception Area Maintenance
- Facilities Management
- Document scanning and digitization
- Schedule Coordination
- Documentation and Recordkeeping
- Multitasking and Organization
- Appointment Scheduling
- File Organization
- Leadership and Change Management
- Database Maintenance
- Event Coordination
- Data Entry
Timeline
Receptionist Administrator
Dr. Richard Berry
10.2023 - Current
Front Desk Cashier
East Meets West
12.2022 - Current
Cashier/ Customer service
CTown Supermarket
07.2021 - 11.2022
Respite Worker
Metropolitan Development Center
11.2020 - 11.2021
Office Assistance
Unified Facility Services
10.2019 - 11.2020
Baby Sitter
Community Baby Sitter
01.2018 - Current
Bachelor of Science - Nursing
Queens College of The City University of New York
High School Diploma -
Archbishop Molloy Highschool
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