Arianna Pineiro
Hollywood,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
17
17
years of professional experience
Work History
Operations Manager
Tactical Glass
Miami Lakes , FL
01.2018 - 01.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Responsible for designing the glass drawings to send them to production to the cutting machine.AUTOCAD
- Quickbook
- travel arrangements, payroll of employees and managers, sales and glass survey.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
General Manager
McDonald's Restaurant
Hialeah, FL
03.2007 - 06.2017
- Leading the company with a total of 103 employees, among my roles and responsibilities were generating inventory to monitor food loss, creating the weekly schedule for all my employees and shift managers. Lead by example . Train employees to achieve excellent customer satisfaction and exceed company expectations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Associate Degree in Nursing - 23-456798
Florida National University
Hialeah, FL02-2026
Skills
- Customer Service Optimization
- Profitability Improvement
- Hiring And Training
- Implementing Procedures
- Operational Performance Improvement
- Employee Motivation
- Team Building/Leadership
- Production Schedule Management
- Autocad
- Project Manager
- Quickbook
Timeline
Operations Manager
Tactical Glass
01.2018 - 01.2024
General Manager
McDonald's Restaurant
03.2007 - 06.2017
Associate Degree in Nursing - 23-456798
Florida National University