Arianna Plaza
110 Prospect Rd, Sicklerville ,New Jersey
Summary
Dynamic Customer Experience Manager with a proven track record at Five Below, leveraging data analytics and cross-functional collaboration to enhance service quality. Successfully initiated loyalty programs that significantly boosted customer engagement. Skilled in training and onboarding staff, fostering a culture of customer empathy and continuous improvement.
Overview
3
3
years of professional experience
Work History
Customer Experience Manager
Five Below
Turnersville, NJ
08.2025 - Current
- Developed and implemented customer feedback systems to enhance service quality.
- Analyzed customer satisfaction data to identify trends and recommend improvements.
- Trained staff on best practices for delivering exceptional customer experiences.
- Collaborated with cross-functional teams to improve product availability and store layout.
- Resolved escalated customer issues, ensuring timely and effective solutions.
- Initiated loyalty programs that boosted repeat customer engagement and satisfaction levels.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Amazon Warehouse Associate
Amazon Warehouse ACY5
Paulsboro, NJ
03.2026 - 04.2026
- Operated forklifts and pallet jacks to move inventory efficiently throughout the warehouse.
- Conducted regular inventory checks to ensure accuracy and minimize discrepancies in stock levels.
- Collaborated with team members to streamline order processing and improve workflow efficiency.
- Maintained cleanliness and organization of work areas to comply with safety standards and regulations.
- Utilized handheld scanners to track shipments and update inventory management systems accurately.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Teacher Assistant
El Centro Daycare
Camden, NJ
05.2024 - 08.2025
- Assisted lead teachers in developing and implementing lesson plans.
- Supported classroom management to foster a positive learning environment.
- Facilitated activities that promote physical, emotional, and social development.
- Collaborated with staff to ensure compliance with safety and health regulations.
- Maintained classroom supplies and organized educational materials efficiently.
- Observed and documented student progress to aid in individualized instruction.
- Engaged with parents to provide updates on student behavior and performance.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
Store Associate
Joann’s Fabrics & Crafts
Deptford, NJ
11.2023 - 05.2024
- Assisted customers in selecting fabrics and crafting supplies.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Restocked shelves and ensured inventory accuracy during routine checks.
- Collaborated with team members to meet store sales goals effectively.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Sales Associate
Finish Line, Inc
Cherry Hill, NJ
07.2023 - 10.2023
- Assisted customers with product selection and inquiries, providing excellent service to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained merchandise presentation standards, organizing displays to attract customer attention.
- Collaborated with team members to achieve sales targets and improve store performance.
- Executed inventory management tasks, including stock replenishment and product rotation for optimal availability.
- Adapted quickly to new promotions and product launches, effectively communicating details to customers.
- Contributed to a positive team environment by sharing best practices and supporting new associates in training.
- Resolved customer complaints promptly, utilizing problem-solving skills to ensure satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
No Degree - Business Administration And Management
Stratford Institute
04.2026
High School Diploma -
Camden Catholic High School
Cherry Hill06.2023
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Procedure writing
- Performance evaluations
- Training and onboarding
- Decision-making
- Staff management
- Staff monitoring
- Corporate communications
Languages
Spanish
Native or Bilingual
Timeline
Amazon Warehouse Associate
Amazon Warehouse ACY5
03.2026 - 04.2026
Customer Experience Manager
Five Below
08.2025 - Current
Teacher Assistant
El Centro Daycare
05.2024 - 08.2025
Store Associate
Joann’s Fabrics & Crafts
11.2023 - 05.2024
Sales Associate
Finish Line, Inc
07.2023 - 10.2023
No Degree - Business Administration And Management
Stratford Institute
High School Diploma -
Camden Catholic High School