Summary
Overview
Work History
Education
Skills
Timeline
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Arianna Pond

Atoka,Tennessee

Summary

Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.

Overview

2
2
years of professional experience

Work History

Assistant Spa Manager

Renew Wellness Spa
07.2020 - Current
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Recorded product sales into spa's weekly income report.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Maintained front desk workstation by keeping it clean and organized.
  • Responded to customer inquiries or complaints.
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Handled equipment, chemicals and materials properly and with caution.

Tumbling Coach

Tipton Tumblers
01.2021 - 07.2022
  • Utilized standard gymnastics curriculum to teach proper form and safe conduction of high-risk moves.
  • Supported gymnasts equally and created safe space for each individual.
  • Promoted positive fitness environment through [Skill] and [Skill] that encouraged athletes and improved overall confidence.
  • Instructed student-athletes to eat healthy and get adequate sleep, explaining benefits to competitive performance.
  • Prepared gym with necessary equipment to support gymnastic activities.
  • Spotted athletes during tumbling exercises and on trampoline to avoid injuries and mishaps.
  • Assisted owners of gym with special events and tumbling birthday parties.
  • Assessed skill of different gymnasts and tailored lessons to follow deficiencies.
  • Worked with parents to address issues with participant behavior in program.
  • Adapted lessons to age, size and skill level of gymnast.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Established clear benchmarks for performance and monitored individual and team progress.

Education

High School Diploma -

Brighton High School
Brighton, TN
05.2022

Skills

  • Customer Inquiries
  • Team Relationships
  • Patron Satisfaction
  • Team Collaboration
  • Filing Systems
  • Customer Relationship Management
  • Confidentiality Requirements
  • Natural Leadership

Timeline

Tumbling Coach

Tipton Tumblers
01.2021 - 07.2022

Assistant Spa Manager

Renew Wellness Spa
07.2020 - Current

High School Diploma -

Brighton High School
Arianna Pond