Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Work History
Assistant Store Manager
3 Years 11 Months
Dollar Tree | 09.2022 - Current
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Streamlined opening and closing procedures, recommending changes that improved efficiency of daily activities.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Implemented product rotation to ensure visibility of new merchandise and promotions to feature new products and promotions.
Promoted teamwork and recognized individual achievements, enhancing positive work culture among staff members.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Addressed customer concerns in collaboration with manager, contributing to increased customer satisfaction ratings.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Hairstylist
6 Years 3 Months
SELF EMPLOYED | 05.2020 - Current
Maintained cleanliness of workspace, creating a safe and welcoming environment for clients.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Improved client satisfaction through personalized haircuts, styling, and color services.
Determined appropriate hair treatments based on conditions and textures.
Created customized hair care plans for clients to address specific needs, resulting in healthier hair.
CHILD CARE PROVIDER
12 Years 7 Months
SELF EMPLOYED | 01.2014 - Current
Cultivated relationships with families through regular updates on child progress, enhancing trust and collaboration.
Provided emotional support and guidance to children during difficult times.
Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Addressed behavior issues with positive reinforcement techniques, promoting respect and cooperation among children.
Ensured healthy environment for children by maintaining clean facilities and adhering to sanitation protocols.
Call Center Representative
5 Months
02.2022 - 07.2022
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Assisted customers with inquiries and resolved issues efficiently.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Demonstrated high energy and professionalism while engaging with clients and staff. when dealing with clients and staff.
Documented customer interactions accurately in CRM system for future reference.
Housekeeping and Laundry Attendant
9 Months
Woodland Behavioral and Nursing Center | 10.2021 - 07.2022
Removed bed sheets and towels from rooms, pre-treated stains to restore linen condition and enhance guest satisfaction.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Took on extra shifts and extended hours to meet workflow demands.
Fostered a positive work environment through effective communication and collaboration with housekeeping team members.
Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
Camba Counselor
1 Month
CAMBA | 07.2019 - 08.2019
Monitored youth behavior, providing guidance and support to facilitate positive behavioral changes.
Assisted youth in developing problem-solving and communication skills to support stress management.
Supervised youth in engaging environment to promote security and safety for all ages.
Supported youth in identifying and achieving personal goals through tailored guidance and mentorship.
Established and maintained relationships with youth, families and community partners.
Worked with educational team to develop Individual Education Plans (IEPs) for students.
Created and led programs focused on enhancing children's mental health and overall well-being.