Arianna Riley
Front Royal,VA
Summary
Skilled mentor recognized for successful operations management and team leadership. Solid background in problem-solving and improving member relations. Adapts quickly to fast-paced environments, consistently delivering outstanding results in member and peer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Mentor
Navy Federal Credit Union
2022 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained high-quality service by adhering to company policies and standards in all member/peer interactions.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Expertly navigated complex tax regulations to ensure compliance in all IRA transactions.
- Provided exceptional service through active listening, understanding member/peer needs, and offering appropriate solutions.
- Expedited issue resolution for members with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Served as a mentor for my peers sharing best practices contributing towards increased productivity among team members.
- Promoted superior experience by addressing concerns, demonstrating empathy, and resolving problems with efficiency.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth..
Manager
Mikado Japanese Steakhouse
10.2016 - 02.2022
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Handled cash drawers and customer payments each shift. Handled disbursement of cash tips.
- Greeted guests and handled challenging situations with ease.
- Conducted interviews for potential new hires.
- ServSafe Certification
Manager
Arby's
03.2014 - 10.2016
- Recorded inventory sales into organization's weekly food stock report.
- Greeted guests, prepared food orders, served customers and resolved any issues.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Inspected dining room for neatness and cleanliness.
- Trained newly hired employees.
- Handled payments from customers and recorded end of shift reports.
- Made deposits to banking institution.
- ServSafe Certification
Tour Guide
Skyline Caverns
03.2013 - 03.2015
- Led engaging tours for groups of up to 20, emphasizing geological and historical insights.
- Researched relevant information to ensure detailed, accurate tour presentations.
- Mentored apprentice guides in presenting essential information to visitors.
- Cultivated positive guest relationships to improve customer satisfaction.
- Monitored safety concerns such as damaged walkways and inadequate lighting throughout tours.
- Delivered prompt and courteous service to enhance visitor experience.
Kennel Attendant & Dog/Cat Bather
Shear Elegance Pet Boutique
02.2012 - 06.2013
- Prevented animal injury risk by monitoring behaviors and eliminating safety hazards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Walked pets outside routinely to prevent accidents in group play areas and on bedding.
Education
High School Diploma - undefined
Abeka Academy
Front Royal, VA06.2014
Skills
- Staff management and coaching
- Policy development
- Verbal and written communication
- Schedule optimization
- Quality assurance
- Attention to detail
Timeline
Manager
Mikado Japanese Steakhouse
10.2016 - 02.2022
Manager
Arby's
03.2014 - 10.2016
Tour Guide
Skyline Caverns
03.2013 - 03.2015
Kennel Attendant & Dog/Cat Bather
Shear Elegance Pet Boutique
02.2012 - 06.2013
High School Diploma - undefined
Abeka Academy
Mentor
Navy Federal Credit Union
2022 - Current
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