Noah Carter
Pensacola,FL
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
05.2021 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Team Trainer
Mcdonalds
06.2018 - 04.2021
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Escambia High School
Pensacola, FL05-2018
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Banking
- Member account management
- Computer skills
- Product knowledge
- Remote office availability
- Inbound call management
- Calm under pressure
Timeline
Member Service Representative II
Navy Federal Credit Union
05.2021 - 04.2025
Team Trainer
Mcdonalds
06.2018 - 04.2021
High School Diploma -
Escambia High School
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