Trenton Rusk
Milton,FL
Summary
Manager with team leadership experience, planning and organizational skills built during my McDonalds tenure. Smoothly equip employees to independently handle daily functions and meet customer needs. Hardworking, reliable, professional with experience working as a Mcdonald's Manager in high-traffic fast food. Highly flexible and pays special attention to customer satisfaction. Always following the sanitary and etiquette regulations which are essential.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative II
Navy Federal Credit Union
Pensacola, FL
06.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted members with account management and product selection, enhancing overall member satisfaction.
- Educated members on financial products, promoting responsible usage and maximizing benefits.
- Processed transactions accurately, ensuring compliance with policies and procedures.
- Trained new staff on systems and customer service protocols, fostering a knowledgeable team environment.
- Maintained up-to-date knowledge of credit union services and regulations to provide accurate information to members.
- Worked effectively in fast-paced environments.
- Proficient in a variety of systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
Mcdonald's Department Manager
Mcdonald's
Milton, FL
05.2023 - 06.2024
- Ensure the team is meeting standards, monitoring safety, security and profitability
- Providing leadership of crew and other managers during a shift to ensure great customer service
- Responsible for internal communication meeting targets during their shifts and helping and for helping assigned departments.
- Performed opening and closing duties as part of management team and handled cash management.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
Mcdonalds Manager In Training
McDonald's
Milton, FL
03.2022 - 05.2023
- Worked closely with customers to understand needs and resolve diverse issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegating employee assignments, monitored progress and evaluated performance.
- Trained new hires on company policies and procedures.
- Provided coaching and mentoring to team members on a regular basis.
- Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
- Assisted department heads with budgeting, forecasting, and resource allocation.
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
Mcdonalds Crew Member
McDonald's
Milton, FL
05.2021 - 03.2022
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Santa Rosa Adult High-school
Milton, FL05-2023
Skills
- Effective communication
- Organization
- Leadership skills
- Previous experience
- Very positive and outgoing personality
- Servsafe certified
- Cash Handling
- Customer Service Skills
- Fast paced environments
- Phone Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Certification
Servsafe certified
Inspections
Florida Health department, 2023
Accomplishments
Servsafe certified
Passed Florida Health Department Inspection in 2023
Timeline
Member Service Representative II
Navy Federal Credit Union
06.2024 - Current
Mcdonald's Department Manager
Mcdonald's
05.2023 - 06.2024
Mcdonalds Manager In Training
McDonald's
03.2022 - 05.2023
Mcdonalds Crew Member
McDonald's
05.2021 - 03.2022
High School Diploma -
Santa Rosa Adult High-school