Wilhona Wilson
Bronx,NY
Overview
18
18
years of professional experience
Work History
Member Service Representative II
United Nations Federal Credit Union
New York City, USA
10.2004 - 07.2017
- Answered inbound calls, and responded to e-mail, and web chat in office as well as Work-at-home
- Communicated with domestic and international members provided appropriate answers or referrals
- Interviewed members to determine their present and future financial needs
- Cross-sold products and services and promoted new business lines to satisfy member needs
Lease Consultant
Center one Remarketing
Hunt Valley, USA
03.2002 - 12.2003
- Developed system to handle inbound and outbound calls efficiently that resulted in an organized and productive daily queue.
- Utilized comprehensive product knowledge to establish a genuine rapport with customers and clients
Customer Service Representative
Visa International
Owings Mills, USA
01.2000 - 02.2002
- Routinely handled a high volume of incoming calls while maintaining a low call-time average
- Blocked accounts when needed to prevent illegal use by unauthorized individuals
- Set up emergency card or cash for traveling customers in need
- Promoted a wide variety of VISA products and services resulting in more revenue for the company
Education
BA degree - Professional Studies
Medgar Evers College
Brooklyn, NY06.2012
AA degree - Business Management
Medgar Evers College
Brooklyn, NY01.2011
Skills
- Flexibility
- Call center operations
- Product promotion
- Cross-selling techniques
- Financial needs assessment
- Customer satisfaction
- Customer retention
- Relationship management
- Member engagement
- Client retention strategies
- Dispute resolution
- Effective communication
- Problem solving
- Time management
References
References available upon request.
Timeline
Member Service Representative II
United Nations Federal Credit Union
10.2004 - 07.2017
Lease Consultant
Center one Remarketing
03.2002 - 12.2003
Customer Service Representative
Visa International
01.2000 - 02.2002
BA degree - Professional Studies
Medgar Evers College
AA degree - Business Management
Medgar Evers College
Similar Profiles
CLIVE MWALLOCLIVE MWALLO
Member Service Representative at UNITED NATIONS FEDERAL CREDIT UNION (UNFCU)Member Service Representative at UNITED NATIONS FEDERAL CREDIT UNION (UNFCU)
Roberto RibadeneyraRoberto Ribadeneyra
Senior Loan Officer at United Nations Federal Credit UnionSenior Loan Officer at United Nations Federal Credit Union
Claire IgarteburuClaire Igarteburu
Human Resources Business Partner at United Nations Federal Credit UnionHuman Resources Business Partner at United Nations Federal Credit Union
Luis MorenoLuis Moreno
Doorman / Porter at Douglass EllimanDoorman / Porter at Douglass Elliman
Gleny SandovalGleny Sandoval
Office Administrator at Luis Welding & Iron Works, IncOffice Administrator at Luis Welding & Iron Works, Inc