Tiffany Vue
Elk Grove,CA
Summary
Detail-oriented individual with strong problem-solving abilities, willingness to learn. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
13
13
years of professional experience
Work History
Member Service Representative II
Golden 1 Credit Union
09.2021 - Current
- Answering inbound calls from members
- Resolving member concerns related to savings, checking, loans, credit cards, funds availability, fraud, and online banking issues
- Maintaining in-depth understanding of products, providing knowledgeable information on certificates and different types of sub-share accounts
- Assisting members with correcting account service and system issue by educating on required forms and technical processes
- Processing member transactions, payments, and transferring funds between accounts
- Educating members on funds availability by utilizing the Funds Availability Chart and following Federal Reg CC guidelines
- Moderator for Employee Engagement with the use of PowerPoint presentation and provided employee feedback to management
- Created quiz and answers in Microsoft Teams for team members to learn and gain knowledge
Senior Member Service Representative
Western Health Advantage
09.2014 - 10.2020
- Encouraged team members to improve productivity and service levels
- Resolved team support issues with efficient approach to keep call center operating smoothly
- Researched and resolved phone call escalations related to claims, billing and eligibility issues
- Provided support to team members
- Trained and coached new hires
Member Service Representative
Health Net
06.2011 - 08.2013
- Investigated member concerns and initiated appropriate action to ensure timely resolution
- Researched claims according to established policies and procedures
- Handled inbound calls, communicated information to members about benefits and eligibility
- Communicated member benefits, eligibility, appeals and grievance procedures
- Researched claims according to established policies and procedures
- Coached and provided support to new hires
Skills
Customer Support
Advanced oral and written communication skills
Knowledge of funds availability
Attention to Detail
Fraud Detection
Problem-Solving
Multitasking
Adaptability and Flexibility
Timeline
Member Service Representative II
Golden 1 Credit Union
09.2021 - Current
Senior Member Service Representative
Western Health Advantage
09.2014 - 10.2020
Member Service Representative
Health Net
06.2011 - 08.2013
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