Arianna Ritchey
Saxton,PA
Summary
Dynamic and dedicated professional with extensive customer service experience at Raystown Lake Marina along with the Grind. Proven ability to enhance guest satisfaction through effective multitasking and exceptional communication. Recognized for reducing wait times and fostering positive relationships, while maintaining a clean and welcoming environment. Skilled in phone etiquette and adept at training new staff.
Overview
1
1
year of professional experience
Work History
Barista
The Grind Coffee Shop
Saxton, PA
08.2024 - Current
Hostess/ Server Assistant
Raystown Lake Marina
Saxton, PA
03.2024 - 10.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
- Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.
- Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
- Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
- Enhanced dining experience by ensuring timely setup and cleanliness of tables.
- Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
- Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
- Maintained cleanliness and order in dining area, setting high standard for guest experience.
- Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
- Assisted with bussing tables and cleaning up spills.
- Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
Education
College Prep -
Tussey Mountain High School -(Online)free Daily
Saxton, PA05.2028
Skills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Greeting guests
- Exceptional communication
Timeline
Barista
The Grind Coffee Shop
08.2024 - Current
Hostess/ Server Assistant
Raystown Lake Marina
03.2024 - 10.2024
College Prep -
Tussey Mountain High School -(Online)free Daily