Tierra Wiggan
Pembroke Pines
Summary
Motivated and eager to secure entry-level position to gain work experience. Quick learner responsible for high-quality food and beverage preparation. Confident use of POS operation and other non-managerial duties including training new baristas, inventory audits and demonstrating an excellent standard of customer service.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2024 - 03.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Non-managerial duties, including training new baristas, inventory audits, and demonstrating an excellent standard of customer service.
- Contributed to store sales goals as part of a team.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Use of stringent food safety procedures to ensure compliance with local law.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Volunteer
Miramar Cultural Center
06.2021 - 02.2022
- Assisted in organizing community events, enhancing engagement and participation.
- Facilitated setup and breakdown of event spaces, maintaining organization and efficiency.
- Engaged with attendees during events, providing information and fostering a welcoming atmosphere.
- Guided attendees to seats, ensuring smooth entry and exit during events.
- Provided exceptional customer service, addressing inquiries and enhancing visitor experience.
Childcare Volunteer
Bright Horizons Childcare
07.2021 - 08.2021
- Supported daily care routines, ensuring a safe and nurturing environment.
- Collaborated with team members to create educational materials for diverse learning needs.
- Organized and maintained supplies, enhancing efficiency during activity sessions.
- Supervised children of various ages on playground and field trips.
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
- Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.
Education
Highschool -
Charles W. Flanagan Highschool
Pembroke Pines, FL06-2024
Skills
- Skilled in customer engagement
- Adaptable and flexible
- Experience in high-pressure settings
- Effective multitasking
- Reliable and dependable
- Effective time management
- Friendly and outgoing
- Attention to detail
- Collaborative team member
Certification
ServSafe – 2023
Timeline
Barista
Starbucks
07.2024 - 03.2025
Childcare Volunteer
Bright Horizons Childcare
07.2021 - 08.2021
Volunteer
Miramar Cultural Center
06.2021 - 02.2022
Highschool -
Charles W. Flanagan Highschool