Jill Belden
Trenton
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Senior Inside Sales Representative
United Rentals
West Chester, OH
05.2024 - Current
- Develop strong customer relationships to drive repeat business and enhance client satisfaction.
- Collaborate with cross-functional teams, both internally and externally, to streamline sales processes and improve overall efficiency.
- Facilitated monthly safety meetings to reinforce compliance with policies, procedures, and safety objectives.
- Manage billing and invoicing operations to maintain financial integrity and customer trust.
- Identified and procured equipment to meet specific customer demands.
Operations Manager, District Operational Excellence Rep
United Rentals
Dayton/Cincinnati, OH
03.2016 - 12.2020
- Implemented and enforced United Rentals safety standards to protect personal, team, and community well-being.
- Oversaw team operations of 36 employees to enhance workplace safety and promote positive employee engagement.
- Facilitated interdepartmental communication among sales, service delivery, and upper management to enhance operational efficiency.
- Conducted thorough branch audits each month to uphold company standards and facilitate corporate audit documentation.
- Oversaw comprehensive accounts payable tasks, ensuring precise GL coding and fostering effective communication with vendors on billing matters.
- Executed regular updates of SS to ensure compliance with established timelines and standards.
- Selected as district operational excellence representative to drive 5S initiatives across branches.
- Oversaw bi-weekly payroll operations and managed employee time off requests to maintain accurate records.
- Assessed employee performance annually, providing constructive feedback and identifying growth opportunities.
- Managed end-to-end hiring and onboarding procedures to enhance workforce integration and retention.
- Led branch operations, overseeing sales, logistics, and equipment procurement.
Developed strategies to enhance customer service and streamline parts management.
Guided team in optimizing operational efficiency and resource allocation.
Inside Sales Representative, Dispatcher and Safety Champion
United Rentals
Cincinnati, OH
09.2010 - 03.2016
- Facilitated seamless order completion via effective communication with customers over the phone and face-to-face.
- Collaborated with various departments to ensure optimal customer satisfaction outcomes.
- Ensured precise billing by verifying incoming and outgoing invoices and rectifying discrepancies.
- Managed delivery vehicle dispatch operations to uphold safety standards and comply with DOT regulations.
- Collaborated with drivers to oversee functionality of delivery equipment and ensure timely completion of scheduled maintenance.
- Facilitated equipment supply processes to meet customer demands and maintain efficient order completion.
- Developed and sustained positive customer relationships to enhance satisfaction and retention.
- Organized and led monthly safety meetings to enhance workplace safety standards and compliance.
Lead Customer Service Representative
Lincare, Inc
Middletown, OH
03.2006 - 09.2010
- Responded to incoming calls from patients and healthcare professionals, providing assistance and support for various needs.
- Managed logistics for driver assignments to ensure efficient delivery and patient onboarding.
- Oversaw preparation of daily, weekly, and monthly reports to ensure accurate documentation for insurance billing.
- Coordinated patient billing conversations and ensured timely collection of co-pay fees.
- Ensured continuity of office functions by stepping in as acting manager when office manager was unavailable.
- Implemented protocols to safeguard patient information, ensuring compliance with HIPAA regulations.
- Facilitated interdepartmental communication to enhance customer service delivery.
Education
Associate Degree - Business Management
Miami University
Hamilton, OH12-2004
Skills
- Skilled in Microsoft Office applications
- Skilled in customer engagement
- Effective problem-solving skills
- Experience in fast-paced environments
- Independent and committed worker
- Quick learner with strong accountability
- Product knowledge
- Customer service
- Cheerful and energetic
- Dependable
Accomplishments
I was chosen by our regional management team based off of kudos from my fellow employees as the region's President's Club member for 2025.
I was nominated as our District Safety Champion in 2025.
Timeline
Senior Inside Sales Representative
United Rentals
05.2024 - Current
Operations Manager, District Operational Excellence Rep
United Rentals
03.2016 - 12.2020
Inside Sales Representative, Dispatcher and Safety Champion
United Rentals
09.2010 - 03.2016
Lead Customer Service Representative
Lincare, Inc
03.2006 - 09.2010
Associate Degree - Business Management
Miami University