Malia Placencia
Livermore,CA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Energetic Barista known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skilled Cosmetologist with specialized training in hair styling, makeup application and skincare treatments. Possess proven ability to build customer relationships while delivering high-quality services that meet individual client needs. Strengths include creative talent for design, keen eye for detail, and strong interpersonal skills. Previous work showcases consistent commitment to providing exceptional customer service resulting in increased customer satisfaction rates.
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Friendly Cosmetologist with excellent time management and active listening skills. Offering innovative solutions to unique client needs and success at comprehensive body care . Skilled at selling products while personalizing client treatment.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Barista
Starbucks
Livermore, CA
01.2022 - Current
- Prepared high-quality beverages according to customer preferences and company recipes.
- Maintained cleanliness and organization of workstations and customer areas.
- Engaged with customers to provide a welcoming and friendly experience.
- Operated espresso machines, grinders, and blenders efficiently during peak hours.
- Collaborated with team members to ensure smooth store operations and service flow.
- Handled cash transactions accurately while following company procedures.
- Assisted in inventory management by restocking supplies as needed throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created promotional displays for advertising special events or promotions at the cafe.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Cosmetologist
Cinta Aveda Institute
Livermore, CA
10.2023 - 09.2024
- Provided personalized consultations to clients on hair and beauty services.
- Executed a variety of hair cutting, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations and tools.
- Developed strong client relationships through effective communication and service.
- Attended ongoing education workshops to stay current with industry trends.
- Collaborated with team members to ensure a positive salon environment.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Managed appointments through scheduling software program.
- Developed a loyal client base through excellent customer service.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Advised clients on how to maintain their new hairstyles at home.
- Promoted additional services or products available in the salon.
- Created customized hair styles according to client's preferences and facial features.
- Kept notes listing preferences and services provided to clients for quick reference.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Collaborated with other professionals in the beauty industry.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Performed rejuvenation techniques on all types of skin and hair.
- Performed scalp treatments to improve hair health and texture.
- Assisted senior stylists with complex color formulations.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email, and in person.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Developed new styles and techniques.
- Used curlers, rollers and curling irons to press and curl hair.
- Applied makeup for special occasions such as weddings or proms.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Assisted customers in selecting appropriate retail products for their needs.
- Provided consultations to clients on beauty treatments, products and services.
- Maintained cleanliness of salon equipment and tools.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained accurate records of customer services provided.
Education
Cosmetology - Cosmetology
Cinta Aveda Institute
San Jose, CA 10.2023 - 09.2024
GED
Livermore, CASkills
- Beverage preparation
- Espresso machine operation
- Customer order management
- Inventory management
- Sanitation compliance
- Team collaboration
- Client relationship management
- Scheduling management
- Technique development
- Cash handling
- Problem solving
- Effective communication
- Time management
- Sales promotion
- Up-selling
- Drink customization
- Adaptive and creative
- Quality control
- Cleanliness
- Tea expertise
- Espresso machine operations
- Active listener
- Verbal and written communication
- Safe food handling
- Team leadership
- Hospitality service expertise
- Calm demeanor
- Positive and professional
- Safe food handling practices
- Professional demeanor
- Performance improvement
- Multitasking and organization
- Cash register operation
- Decision-making
- Order taking
- Menu memorization
- Hospitality and accommodation
- Basic math
- Appointment management
- Customer service
- Client consultations
- Hair styling techniques
- Product recommendations
- Attention to detail
- Conflict resolution
- Meeting deadlines
- Service excellence
- Calendar management
- Accuracy and precision
- Telephone management
- Client relationship building
- Remote work capabilities
- Follow-up skills
- Schedule coordination
- Social media scheduling
- Critical thinking
- Effective multitasking
- Teamwork and collaboration
- Strong work ethic
- Problem-solving
- Data entry
- Telephone etiquette
Certification
- Cosmetology certification from cinta Aveda institute spend 10 hours a day for three days a week taking clients all day and learning new skills everyday
Languages
English
Professional
Affiliations
- Hair cutting
- Hair coloring
- Professional facials
- Body Waxing
- Hair updos
- Professional makeup
References
References available upon request.
Timeline
Cosmetologist
Cinta Aveda Institute
10.2023 - 09.2024
Cosmetology - Cosmetology
Cinta Aveda Institute
10.2023 - 09.2024
Barista
Starbucks
01.2022 - Current
GED