Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed telephone skills and finesse handling front office operations.
Overview
13
13
years of professional experience
Work History
Tax Technician II
California Department Of Tax And Fee Administration
Fresno, CA
05.2014 - 05.2020
Assisted guests with the completion of seller's permit application and filing returns.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Used internal software to process check-ins and check-outs.
Collected fees and payments.
Retrieved mail, packages and documents, promptly verifying receipt and arranging for pickup or transmittal.
Collected and authorized payments of guests.
Teacher's Assistant
Elk Grove Montessori
Elk Grove, CA
09.2006 - 05.2013
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Handed out classroom materials, like pencils, paper and crayons.
Worked with lead teacher to monitor class schedule and take attendance.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Supported student learning objectives through personalized and small group assistance.
Reviewed lesson material with students individually or in small groups.
Education
Bachelor of Arts - Liberal Studies
California State University of Sacramento
Sacramento, CA
05.2010
Skills
Account Issues
Effective Written and Verbal Communication
Customer Experience
Customer Support
Timeline
Tax Technician II
California Department Of Tax And Fee Administration
Business Taxes Compliance Specialist at California Department of Tax and Fee AdministrationBusiness Taxes Compliance Specialist at California Department of Tax and Fee Administration
Business Tax Representative at California Department Of Tax And Fee AdministrationBusiness Tax Representative at California Department Of Tax And Fee Administration
Business Taxes Representative at California Department Of Tax And Fee AdministrationBusiness Taxes Representative at California Department Of Tax And Fee Administration