Season Vasquez
Lake Elsinore,CA
Summary
Resourceful and service-driven professional with a Master’s in Healthcare Administration and over a decade of experience in public-facing administrative roles. Currently serving as a Tax Technician II at the California Department of Tax and Fee Administration, providing essential support for regulatory operations and client services. Expertise in compliance, document verification, and workflow coordination within high-volume environments enhances the ability to streamline processes and improve service delivery. Eager to leverage transferable skills to contribute to healthcare operations, patient services, and organizational support initiatives.
Overview
26
26
years of professional experience
Work History
Tax Technician II
California Department of Tax and Fee Administration (CDTFA)
Riverside, CA
07.2024 - Current
- Provide assistance to taxpayers and businesses regarding sales and use tax programs, ensuring clarity and compliance.
- Review and process confidential documentation with accuracy, supporting regulatory adherence and audit readiness.
- Respond to inquiries through phone and written correspondence, demonstrating professionalism and empathy.
- Collaborate with internal teams to improve workflow efficiency and enhance service delivery.
- Implemented secure document storage solutions that ensured confidentiality and compliance with industry standards for client information protection.
Motor Vehicle Technician
California Department of Motor Vehicles (DMV)
08.2014 - 06.2024
- Delivered direct service to the public, assisting with licensing, registration, and identity verification in a high-volume environment.
- Processed sensitive data and financial transactions with precision, maintaining compliance with state regulations.
- Trained new staff on procedures and customer service standards, contributing to team consistency and performance.
- Supported operational improvements by identifying areas for process refinement and recommending adjustments.
Loan Document Sender / Fax Checker
Nations Direct
Anaheim Hills, CA
09.2012 - 06.2013
- Scheduled appointments and provided clerical support for mortgage processing teams.
- Managed incoming and outgoing documentation, ensuring timely delivery and record accuracy.
- Maintained organized filing systems to support compliance and client satisfaction.
Public Relations Manager
Inspired Media Entertainment
Temecula, CA
11.2009 - 09.2010
- Coordinated meetings, communications, and event logistics for staff and clients.
- Drafted and distributed promotional materials to enhance brand visibility and engagement.
- Maintained organized documentation and supported administrative functions across departments.
Sales & Customer Service
Macy’s
Costa Mesa, CA
10.2007 - 12.2009
- Delivered personalized customer service and processed transactions efficiently.
- Supported inventory management and merchandising efforts to optimize sales floor presentation.
- Trained new associates on store policies and service expectations.
Merchandise Administration
Disneyland Resort
Anaheim, CA
12.2000 - 09.2007
- Provided guest service and managed package pick-up and delivery operations across multiple resort locations.
- Supervised team members and ensured accurate transaction processing and inventory tracking.
- Maintained detailed records and supported daily operational reporting.
Education
Master of Healthcare Administration -
National University
03-2025
Bachelor of Arts - Liberal Studies
California State University
San Bernardino05-2009
Certificate - Early Childhood Education
Riverside Community College
05-2004
Skills
- Compliance documentation proficiency
- Patient-Facing Service & Intake Support
- Data Entry & Confidential Record Management
- Scheduling & Workflow Coordination
- Customer Service & Public Relations
- Microsoft Office Suite (Word, Excel)
- Multitasking & Team Collaboration
- Critical thinking
Timeline
Tax Technician II
California Department of Tax and Fee Administration (CDTFA)
07.2024 - Current
Motor Vehicle Technician
California Department of Motor Vehicles (DMV)
08.2014 - 06.2024
Loan Document Sender / Fax Checker
Nations Direct
09.2012 - 06.2013
Public Relations Manager
Inspired Media Entertainment
11.2009 - 09.2010
Sales & Customer Service
Macy’s
10.2007 - 12.2009
Merchandise Administration
Disneyland Resort
12.2000 - 09.2007
Bachelor of Arts - Liberal Studies
California State University
Certificate - Early Childhood Education
Riverside Community College
Master of Healthcare Administration -
National University