Arianna Santiago
Chesilhurst,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dunkin Donuts-DH Restaurant Group. Skilled in cash handling and problem-solving with good computer skills. I excel in creating positive, productive work environments. My strong communication and organizational skills have significantly improved team efficiency and service quality, reflecting my ability to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin Donuts- DH Restaurant Group
11.2022 - Current
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Server
Shamong Diner
05.2021 - 09.2022
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Winslow Township High School
Atco, NJ06.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Strong verbal and written communication
- Shift leadership
- Shift checklists
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Active Listening
- Analytical Thinking
- Time Management
- Task Prioritization
- Professional Appearance
- Sales and Upselling
- Complaint resolution
Timeline
Shift Leader
Dunkin Donuts- DH Restaurant Group
11.2022 - Current
Server
Shamong Diner
05.2021 - 09.2022
High School Diploma -
Winslow Township High School
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