Arianna Soto
San Clemente,CA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Control Specialist
Rapid Response Monitoring
10.2022 - 08.2024
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Relayed latest information to first responders via electronic means and telephone calls
- Routed calls to police, fire and ambulance service to meet individual call needs
- Maintained updated and detailed records of calls in physical and electronic database
- Directed investigations to verify and resolve customer inquiries
- Implemented schedule changes and collaborated with management to formulate new policies, procedures and goals
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Interpreted clients' needs and introduced services to fit specific requirements
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Followed all company policies and procedures to deliver quality work
Learning Ambassador
Amazon
10.2020 - 10.2022
- Supported interaction between new associates during group work activities using guided conversation
- Created, collected, and recorded data on associate's progress to determine next steps for their success
- Assessed associate needs to determine appropriate level of required support
- Communicated product value, quality and style to educate and entice new associates in the importance of delivering products
- Improved student engagement by incorporating interactive activities and real-world examples in lessons
- Supported students in the use of technology to enhance their learning
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles and needs within the classroom
Retail Associate
Postal Centers Plus
08.2019 - 10.2020
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered questions about store policies and addressed customer concerns
- Faxing, scanning, making copies, and sorting mail
- Completing live scans
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Maintained clean sales floor
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes
- Maintained up-to-date knowledge of store sales, mailbox rentals and security/shipping standards
Education
Master of Arts - Forensic Science
National University
San Diego, CA08.2024
Bachelor of Arts - Criminal Justice
California State University San Bernardino
San Bernardino, CA08.2022
Skills
- Using personal computers and various software applications
- Taking forensic photographs
- Lifting and classifying fingerprints
- Reading, writing and communicating
- Preparing detailed reports of crime scene investigation
- Making casts of footprints and other impression evidence
- Field and laboratory analysis of physical evidence
Certification
- Secret Clearance, 10/14/23
- Certificate for Adult and Pediatric First Aid/CPR/AED
- Alarm Company License, 2022
- Certificate of Recognition in Departmental Honors for Criminal Justice, 2022
- National University Graduate Dean's list, 2024
- Certificate to Roll Fingerprints, 2019
Languages
Spanish
Native or Bilingual
Timeline
Call Control Specialist
Rapid Response Monitoring
10.2022 - 08.2024
Learning Ambassador
Amazon
10.2020 - 10.2022
Retail Associate
Postal Centers Plus
08.2019 - 10.2020
Master of Arts - Forensic Science
National University
Bachelor of Arts - Criminal Justice
California State University San Bernardino