Arianna Swope

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

• Cared for 20 children ages 4 months to 12 years old
• Used patience, skill and various behavior modification techniques to maintain order and safety.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Planned and implemented crafts and other activities to spark interest and enhance development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Offered tutoring and mentoring to school-aged children in need of additional support.

• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Responded to guest inquiries and requests promptly and courteously.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
• Adhered to all health and safety regulations while serving food and beverages.

4.0 GPA

• 3.5 GPA