Arianna Vallejo
Aurora,IL
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Plainfield, IL
11.2020 - Current
- Supervised daily operations and maintained efficient workflow in busy retail environment.
- Trained and mentored new team members on customer service standards and procedures.
- Managed inventory levels and conducted regular stock assessments to ensure availability.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted customers with menu selections and provided recommendations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Guest Advocate
Target
Plainfield, Illinois
09.2020 - 12.2022
- Assisted guests with product inquiries and provided recommendations.
- Managed checkout processes and ensured efficient transactions.
- Facilitated returns and exchanges while maintaining customer satisfaction.
- Maintained product displays and organized merchandise on the sales floor.
- Resolved customer complaints in a professional manner.
Customer care host
YPAC
Yorkville, IL
09.2018 - 03.2020
- Greeted guests warmly and ensured a positive first impression.
- Managed seating arrangements to optimize flow and guest satisfaction.
- Assisted teachers by communicating guest needs and requests efficiently.
- Maintained lobby cleanliness.
- Professional phone etiquette.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Education
Bachelor of Arts - Art And Museum Studies
Arizona State University
Tempe, AZ 01.2024 - 11.2025
Skills
- Visual merchandising
- Continuous improvement
- Positive attitude
- Customer service
- Effective communication
- Problem resolution
- Customer-oriented
- Sales monitoring
- Cash handling
- Creative problem solving
Affiliations
- Telescope facilitator at the Adler planetarium
- History connector at Naper Settlement
Languages
Spanish
Limited
References
References available upon request.
Timeline
Bachelor of Arts - Art And Museum Studies
Arizona State University
01.2024 - 11.2025
Shift Supervisor
Starbucks
11.2020 - Current
Guest Advocate
Target
09.2020 - 12.2022
Customer care host
YPAC
09.2018 - 03.2020