Hope Cooper
Madison,United States
Summary
Experienced Sales Associate with a proven track record of success in retail environments. Skilled in enhancing customer experiences and driving sales through effective merchandising strategies and exceptional service. Demonstrates strong proficiency in product merchandising, critical thinking, and utilizing skills for operational efficiency. Committed to fostering customer loyalty and increasing revenue by leveraging multitasking and problem-solving skills, while maintaining a keen eye for detail and organization.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
05.2024 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier
CVS Pharmacy
09.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Worked closely with shift manager to solve problems and handle customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about store policies and addressed customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Prepared merchandise for sale, including tagging, hanging, and folding items
- Supported promotions and special events with accurate, updated signage
Sales Associate
Old Navy
04.2023 - 07.2023
- Utilize knowledge of current fashion trends to assist customers in selecting clothing and accessories that suit their style and preferences, ultimately increasing sales and customer satisfaction at Old Navy
- Stay updated on Old Navy's promotions and sales events to effectively communicate them to customers and drive sales
- Create engaging visual displays in-store to showcase new arrivals and inspire customers to make purchases, contributing to increased foot traffic and sales at Old Navy
- Collaborate with the visual merchandising team to ensure that product displays are appealing and effectively showcase Old Navy's merchandise, driving customer interest and increasing sales
- Proactively engage with customers to gather feedback on their shopping experience and product preferences, providing valuable insights to the merchandising team at Old Navy for strategic decision-making and product development
- Conduct regular inventory checks and assist with restocking shelves and organizing merchandise to ensure a well-maintained and visually appealing store environment at Old Navy, contributing to a positive shopping experience for customers and maximizing sales potential
- Assist in organizing and conducting special promotional events and sales activities to drive customer engagement and increase sales at Old Navy, creating a memorable shopping experience for customers and enhancing brand visibility in the market
Apparel Sales Associate
Dick's Sporting Goods
10.2020 - 09.2021
- Delivered exceptional customer service, walking customers directly to items, offering advice, and fetching additional sizes
- Kept clothing and accessories looking attractive with regular recovery
- Completed purchases and bagged merchandise with care, keeping to strict presentation standards
- Displayed merchandise by arranging in appealing ways to boost sales
- Built customer loyalty and retention by delivering excellent shopping experiences
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Dressed and accessorized mannequins to highlight featured clothing and accessories
- Collaborate with the Visual Merchandising team to create visually appealing displays that drive customer engagement and increase sales for apparel merchandise
Education
B.A. - Psychology
Marshall University
Huntington, WVHigh School Diploma -
Scott High School
Madison, WV05.2021
Skills
- Product merchandising
- Critical thinking
- Multitasking
- Task prioritization
- Transaction processing
- Time management
- Hard working
- Social perceptiveness
- Cash register operation
- Microsoft Word
- Cultural awareness
- Sales techniques
- Visual merchandising
- Team Collaboration
- Problem-solving
- Communication
- Ability to work in a fast-paced environment
Timeline
Shift Supervisor
CVS Pharmacy
05.2024 - Current
Sales Associate
Old Navy
04.2023 - 07.2023
Cashier
CVS Pharmacy
09.2021 - Current
Apparel Sales Associate
Dick's Sporting Goods
10.2020 - 09.2021
High School Diploma -
Scott High School
B.A. - Psychology
Marshall University