Arianna V Alonzo
Buchanan
Summary
Dynamic customer service professional with hands-on experience at Home Depot, excelling in conflict resolution and operational efficiency. Bilingual in English and Spanish, I leverage strong leadership and problem-solving skills to empower teams and enhance customer satisfaction. Proven ability to manage escalated issues and deliver exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Resolutions Expeditor
Home Depot
09.2021 - Current
- Assisting Home Depot’s front-line associates through customer phone calls and chats.
- Managing escalated customer calls by utilizing strong de-escalation skills to address concerns and identify optimal resolutions.
- Employing effective problem-solving techniques to efficiently resolve customer issues, and provide suitable solutions.
- The Resolutions Team is dedicated to addressing customer inquiries and concerns.
- Handling complex cases related to customer orders by leveraging available resources to thoroughly investigate issues that require detailed attention beyond standard phone support.
- Demonstrating strong leadership skills to empower front-line associates, equipping them with the knowledge necessary for successful customer interactions.
Guest Advocate
Target
Kennesaw
11.2019 - 09.2021
- Responsible for managing the cash register, processing transactions, and handling monetary exchanges.
- Responsible for promoting and selling charge cards, and debit cards.
- Committed to providing exceptional customer service to all clients.
- Assisted other departments when needed to maintain efficient operations.
- Maintained an organized workspace while stocking merchandise.
- Identified opportunities for improvement in operational processes.
Cashier
JCPenney’s
Kennesaw
03.2019 - 10.2019
- Responsible for welcoming customers and aiding them as they enter the store.
- Process payments by applying coupons, issuing receipts, and bagging merchandise.
- Maintain the presentation of the area by ensuring merchandise is organized, and properly stocked.
- Handle the opening and closing of the cash register.
- Deliver exceptional customer service by informing customers of available deals
- Involved in training new employees to ensure they are knowledgeable in all aspects of their roles.
Cashier
Macy’s
Kennesaw
11.2018 - 02.2019
- Assisting customers with their inquiries and needs.
- Greeting customers, providing product information, guiding them to fitting rooms, and handling transactions at the cash register.
- Processing payments, applying coupons and promotional codes, issuing receipts, and packaging items upon the completion of transactions.
- Restocking merchandise on racks and shelves while ensuring a tidy, visually appealing sales environment.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
Cashier
GameStop
Kennesaw
10.2018 - 12.2018
- Delivered exceptional customer service to patrons across the store, offering valuable insights into the electronic gaming industry, including trending titles and consoles.
- Required a strong passion for video games across various genres.
- Able to thrive in a fast-paced environment, demonstrating patience with diverse customers, while efficiently operating a point-of-sale system.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Dunkin’ Donuts
03.2018 - 07.2018
- Responsible for operating cash registers, greeting customers, taking food and drink orders, and completing transactions. Regularly clean workstations, brew and grind coffee, restock cups and food items, and assist bakers. Prepare for customer inquiries by studying products, services, and customer service processes.
- Respond to customer inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying the customer's understanding of the information and answer.
- Improve quality service by recommending improved processes, identifying new products, and service applications.
- Update job knowledge by participating in educational opportunities.
- Accomplish customer service and organizational mission by completing related results as needed.
Education
High School Diploma -
Sprayberry High School
Marietta05-2018
Some Collage -
Kennesaw State University
KennesawSkills
- Bilingual (English, Spanish)
- Excellent interpersonal and communication skills
- Highly organized
- Excellent computer skills
- Motivated and focused multitasker
- Hands-on and diverse experience in customer service
- Proficient in Microsoft Office Suite
- Excellent collaborator
- Customer service excellence
- Operational efficiency
- Conflict resolution
- Problem solving
- Leadership and team management skills
- Proficient in Microsoft Office applications
- Proficient in CRM systems
- Team leadership
- Escalation management
Volunteer Experience
- Hosted Team meetings
- Mentoring
- Trained in LOD
- Participated in VOA
- Participated in High School marching band Leadership Program
- Volunteered in various Home Depot Projects
- Participated in Town Halls
- Participated in multiple Mentorship programs within Home Depot
Recognition
Homer award- Excellent Customer Service 3x
Homer award- Entrepreneurial Spirit
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Resolutions Expeditor
Home Depot
09.2021 - Current
Guest Advocate
Target
11.2019 - 09.2021
Cashier
JCPenney’s
03.2019 - 10.2019
Cashier
Macy’s
11.2018 - 02.2019
Cashier
GameStop
10.2018 - 12.2018
Cashier
Dunkin’ Donuts
03.2018 - 07.2018
High School Diploma -
Sprayberry High School
Some Collage -
Kennesaw State University
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