Amanda Pevoroff
Clinton
Summary
Dynamic professional with extensive experience at Home Depot, excelling in problem-solving and collaboration. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in prioritization and adaptability, I effectively resolve issues and implement process improvements, driving team success and operational efficiency.
Overview
13
13
years of professional experience
Work History
Resolutions Expeditor
Home Depot
Ogden, UT
03.2020 - 02.2026
- Assisted customers with inquiries to provide timely and accurate information delivery.
- Supported communication between departments to improve issue resolution processes.
- Reviewed customer feedback to recognize trends and suggest process enhancements.
- Collaborated with various teams to improve service delivery and customer satisfaction.
- Established consistent procedures for tracking and addressing customer complaints effectively.
- Created documentation for internal processes to promote knowledge sharing among team members.
- Handled customer issues and delivered complete resolutions using available resources.
General Manager
TitleMax
Ogden Utah
06.2014 - 01.2020
- Managed daily store activities to maximize performance and enhance customer satisfaction.
- Assisted in developing training programs to improve staff capabilities and streamline operations.
- Contributed to the creation of strategic plans aimed at increasing revenue and expanding market reach.
- Reviewed financial reports to spot trends and support informed decision-making.
Store Manager
Advance America
Ogden, UT
05.2013 - 2014
- Managed daily operations and ensured compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Analyzed sales trends to optimize product placement and inventory management.
- Developed promotional strategies to increase foot traffic and boost sales performance.
- Oversaw cash handling processes, ensuring accuracy and security in financial transactions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Skills
- Prioritization
- Assertiveness
- Collaboration
- De-escalation techniques
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
Timeline
Resolutions Expeditor
Home Depot
03.2020 - 02.2026
General Manager
TitleMax
06.2014 - 01.2020
Store Manager
Advance America
05.2013 - 2014