Dynamic hospitality professional with extensive experience at Perry’s Steakhouse & Grille, excelling in customer service and team training. Proven ability to enhance guest experiences through engaging interactions and creative mixology. Highly reliable with strong multitasking skills, ensuring seamless operations and fostering a positive environment for both guests and staff.
Work History
Bartender
Perry’s Steakhouse & Grille
11.2024 - Current
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Enhanced customer experience with engaging conversations and personalized drink recommendations.
Maitre D'
Perry’s Steakhouse & Grille
11.2024 - Current
Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Trained, coached and evaluated subordinates to raise performance to company standard.
Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Served as leader of FOH team by assigning duties, work stations and responsibilities.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Collaborated with managers to assign server sections for evening operations.
Scheduled large parties in suitable locations to maximize comfort for all guests.
Analyzed reservation details and altered seating plans accordingly.